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Patient Care Coordinator

Company: USMM
Location: Indianapolis
Posted on: January 17, 2022

Job Description:

Patient Care CoordinatorU.S. Medical Management (USMM) is an affiliate of a leading Fortune 100 company. A national organization built on a continuum of care with premier healthcare providers, clinicians and patient focused individuals working together. Our Mission Through Compassionate Patient-Centered Care in the Home; We will Provide Exceptional Outcomes across our Continuum of Services Visiting Physicians Association, Pinnacle Senior Care, Grace Hospice, Comfort Hospice, Home DME & our In Home Health Assessments (IHA).Our Values of Integrity, Respect, Teamwork & Excellence are leading us to a better tomorrow for patient care. Our Purposes Centered on We are Unified in our Work through our Continuum of Services We can Find Comfort that We are Making a Difference for our Patients & We make a Broader Positive Impact on Society, allows USMM to be poised for a phenomenal future.We are seeking candidates who desire the experience of delivering quality & compassionate healthcare within proven care models with patients at the forefront of everything we do.Benefits We Offer: Health, Dental, Vision, Disability & Life Insurance 401K Retirement Plan Paid Holidays PTO Flexible Spending Account Tuition ReimbursementPosition DescriptionThe Patient Care Coordinator (PCC) is a very unique position. The PCC knows protocol, knows the limits and regulations of the position, operates within their scope of practice, and focuses entirely on aiding the providers that are out in the field with various day to day tasks including the following Essential Duties and Responsibilities: Answer calls and collect all pertinent medical information needed for the providers medical decision making Process provider orders Responsible as the main point of contact for the providers patients, facilities, and other healthcare professionals Schedule consult and specialist appointments Request medical records Document all calls in EMR Collaborate with other divisions within Care Center Review and assign faxes and attachments Work with Care Center RN when triage is needed and urgency is escalated Maintain patient confidentiality and all HIPAA privacy requirements Attend required meetings and in-services Strong customer service approach to all callers Performs related work as requiredPhysical Requirements/Working Conditions Ability to lift/carry items weighing up to 50 lbs Sit or stand for long periods of timeREQUIRED Knowledge, Skills, and Experience Certified (AAMA) MA or Registered (RMT) MA or 5 years of medical experience as a Medical Assistant or LPN/LVN, EMT, Military Medic, Paramedic, Foreign Nursing Grad, or Foreign Medical Grad Must maintain a valid drivers license and good driving record Active CPR Certificate Minimum 2 years of office experience in health care coordination Strong medical office call experience with ability to collect appropriate medical information from the patient/caller to communicate to provider Ability to work closely with Patient Care Center RN and Provider Possess the ability to perform continuous detailed tasks with frequent interruptions Basic working knowledge of medical terminology Computer skills: Microsoft Excel, Word, Outlook Strong customer service, organizational, and interpersonal skills, with excellent multi-tasking and prioritization Professional demeanor, self-motivated, and dependable Ability to communicate effectively with all personnel levels within the organization Ability to work as a team to cover other PCCs without being asked Strong phone communication skills, ability to develop strong rapport over the phone Ability to adapt and apply guidelines and proceduresPreferred Knowledge, Skills, and Experience Experience working in EMR

Keywords: USMM, Indianapolis , Patient Care Coordinator, Other , Indianapolis, Indiana

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