Front Desk Associate
Company: European Wax Center - Indianapolis
Location: Indianapolis
Posted on: May 16, 2022
Job Description:
Job Description$300 SIGN ON BONUSAbout European Wax
CenterEuropean Wax CenterĀ® is a leading body waxing franchise that
offers waxing services by professionally trained and certified
waxing experts, as well as a line of beauty products for skincare,
body, and brows. EWC provides guests with a modern environment for
a comfortable and luxurious experience.For more information about
EWC visit: http://www.waxcenter.comWhat We Offer
- $15/hr
- Paid time off
- Holidays off
- Health Insurance
- Bonuses on sales
- Monthly sales contests for additional income
- FREE waxing
- Discount on products
- Company outingsMust Have: reliable transportation and flexible
schedule. Must work one Saturday or Sunday every weekend. AM shift
is 8 AM to 2 PM and PM shift is 2 PM to 8 PM. Saturday shift is 8
AM to 5 PM. Sunday shift is 10 AM to 5 PM.The Scoop: This position
is responsible for providing a lasting and engaging experience for
our guests by booking reservations, checking guests in and out, and
selling wax passes and products.A Day in the Life
- Sells wax passes to guests by educating guests on the benefits
of a wax pass
- Sells EWC products to guests by educating guests on the
benefits of products
- Must be goal-oriented and comfortable with set sales goals
- Books guests' reservations accurately and efficiently while
providing an excellent guest experience
- Creates new guest profiles by acquiring guests' contact
information and explaining center policies
- Handles confidential information, including guest contact
information, with a high degree of integrity
- Answers guests' questions and provides necessary resources for
the guest to find answers in the future
- Deescalates upset guests and thoroughly reports guest issue to
center manager to enable manger to provide appropriate
solution
- Notifies center manager of any questions or concerns presented
by guest or the team
- Ensures desk area and equipment are clean and in good working
order at end of shift What Sets You Apart
- Sales experience
- Ability to be friendly and engaging on the phone with
guests
- Ability to focus on phone calls in a fast paced
environment
- Ability to handle escalated calls with confidence and
professionalism
- Ability to build effective relationships with guests and all
levels of professionals; must have good interpersonal skills.
- Ability to prioritize work effectively
- Strong verbal communication skills
- Ability to receive constructive feedback from team and
management
- Must be able to work well with the team.
- Must be dependable and reliable
- Must have flexibility to meet shift requirements
- Must be a team player and pick up shifts, if neededEducation
and Experience
- High school diploma required.1-3 years retail or customer
service experience
Keywords: European Wax Center - Indianapolis, Indianapolis , Front Desk Associate, Other , Indianapolis, Indiana
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