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Front Desk Associate

Company: European Wax Center - Indianapolis
Location: Indianapolis
Posted on: May 16, 2022

Job Description:

Job Description$300 SIGN ON BONUSAbout European Wax CenterEuropean Wax CenterĀ® is a leading body waxing franchise that offers waxing services by professionally trained and certified waxing experts, as well as a line of beauty products for skincare, body, and brows. EWC provides guests with a modern environment for a comfortable and luxurious experience.For more information about EWC visit: http://www.waxcenter.comWhat We Offer

  • $15/hr
  • Paid time off
  • Holidays off
  • Health Insurance
  • Bonuses on sales
  • Monthly sales contests for additional income
  • FREE waxing
  • Discount on products
  • Company outingsMust Have: reliable transportation and flexible schedule. Must work one Saturday or Sunday every weekend. AM shift is 8 AM to 2 PM and PM shift is 2 PM to 8 PM. Saturday shift is 8 AM to 5 PM. Sunday shift is 10 AM to 5 PM.The Scoop: This position is responsible for providing a lasting and engaging experience for our guests by booking reservations, checking guests in and out, and selling wax passes and products.A Day in the Life
    • Sells wax passes to guests by educating guests on the benefits of a wax pass
    • Sells EWC products to guests by educating guests on the benefits of products
    • Must be goal-oriented and comfortable with set sales goals
    • Books guests' reservations accurately and efficiently while providing an excellent guest experience
    • Creates new guest profiles by acquiring guests' contact information and explaining center policies
    • Handles confidential information, including guest contact information, with a high degree of integrity
    • Answers guests' questions and provides necessary resources for the guest to find answers in the future
    • Deescalates upset guests and thoroughly reports guest issue to center manager to enable manger to provide appropriate solution
    • Notifies center manager of any questions or concerns presented by guest or the team
    • Ensures desk area and equipment are clean and in good working order at end of shift What Sets You Apart
      • Sales experience
      • Ability to be friendly and engaging on the phone with guests
      • Ability to focus on phone calls in a fast paced environment
      • Ability to handle escalated calls with confidence and professionalism
      • Ability to build effective relationships with guests and all levels of professionals; must have good interpersonal skills.
      • Ability to prioritize work effectively
      • Strong verbal communication skills
      • Ability to receive constructive feedback from team and management
      • Must be able to work well with the team.
      • Must be dependable and reliable
      • Must have flexibility to meet shift requirements
      • Must be a team player and pick up shifts, if neededEducation and Experience
        • High school diploma required.1-3 years retail or customer service experience

Keywords: European Wax Center - Indianapolis, Indianapolis , Front Desk Associate, Other , Indianapolis, Indiana

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