Front Desk Associate

Company: European Wax Center - Indianapolis
Location: Indianapolis
Posted on: May 16, 2022

Job Description:

Job Description$300 SIGN ON BONUSAbout European Wax CenterEuropean Wax Center® is a leading body waxing franchise that offers waxing services by professionally trained and certified waxing experts, as well as a line of beauty products for skincare, body, and brows. EWC provides guests with a modern environment for a comfortable and luxurious experience.For more information about EWC visit: http://www.waxcenter.comWhat We Offer

• $15/hr
• Paid time off
• Holidays off
• Health Insurance
• Bonuses on sales
• Monthly sales contests for additional income
• FREE waxing
• Discount on products
• Company outingsMust Have: reliable transportation and flexible schedule. Must work one Saturday or Sunday every weekend. AM shift is 8 AM to 2 PM and PM shift is 2 PM to 8 PM. Saturday shift is 8 AM to 5 PM. Sunday shift is 10 AM to 5 PM.The Scoop: This position is responsible for providing a lasting and engaging experience for our guests by booking reservations, checking guests in and out, and selling wax passes and products.A Day in the Life
  • Sells wax passes to guests by educating guests on the benefits of a wax pass
  • Sells EWC products to guests by educating guests on the benefits of products
  • Must be goal-oriented and comfortable with set sales goals
  • Books guests' reservations accurately and efficiently while providing an excellent guest experience
  • Creates new guest profiles by acquiring guests' contact information and explaining center policies
  • Handles confidential information, including guest contact information, with a high degree of integrity
  • Answers guests' questions and provides necessary resources for the guest to find answers in the future
  • Deescalates upset guests and thoroughly reports guest issue to center manager to enable manger to provide appropriate solution
  • Notifies center manager of any questions or concerns presented by guest or the team
  • Ensures desk area and equipment are clean and in good working order at end of shift What Sets You Apart
    • Sales experience
    • Ability to be friendly and engaging on the phone with guests
    • Ability to focus on phone calls in a fast paced environment
    • Ability to handle escalated calls with confidence and professionalism
    • Ability to build effective relationships with guests and all levels of professionals; must have good interpersonal skills.
    • Ability to prioritize work effectively
    • Strong verbal communication skills
    • Ability to receive constructive feedback from team and management
    • Must be able to work well with the team.
    • Must be dependable and reliable
    • Must have flexibility to meet shift requirements
    • Must be a team player and pick up shifts, if neededEducation and Experience
      • High school diploma required.1-3 years retail or customer service experience

Keywords: European Wax Center - Indianapolis, Indianapolis , Front Desk Associate, Other , Indianapolis, Indiana