Service Coordinator/Dispatch

Company: MEP Holding Company
Location: Indianapolis
Posted on: May 16, 2022

Job Description:

Job Description Edwards Electrical & Mechanical has been in business for over 50 years and recognized as a Top Work Place on multiple occasions. We are seeking experienced Service Coordinators to join our team in Indianapolis. The ideal candidate must represent our company well by being responsible, punctual and motivated. You must also be highly detail-oriented and organized with excellent analytic and problem-solving abilities. It is also important that you display excellent verbal and written communication and interpersonal skills. The Service Coordinator assists in the routing and re-routing of service technicians based on established schedules and interacts with customers to determine their needs. Job Responsibilities: Work with operations team to maintain and grow the client base. Dispatch / assign workers to sites during business hours which could include weekends and holidays. Ability to schedule manpower and prioritize work schedule. Maintains quality service by following organization standards. Contributes to team effort by accomplishing related results as needed. Enter incoming service calls via email or by phone into dispatching software. Answer all incoming phone calls before the third ring. Dispatch technicians to calls based on ETA requirements. Time stamp techs and log labor and parts used into software. Enter materials into purchase orders when needed. Be available to answer technician questions. Debrief Service Technicians after completion of each call. Maintain/Update customer files electronically Maintain the dispatch board / schedule. Update service database from service ticket Communicate with service billing and other departments to answer questions and concerns Provide premier customer service to internal and external customers at all times Qualifications High school diploma or General Education Degree (GED). 2-4 years of service-oriented dispatch experience and/or training, or equivalent combination of education and experience. Must be able to pass drug test. Job Posted by ApplicantPro

Keywords: MEP Holding Company, Indianapolis , Service Coordinator/Dispatch, Other , Indianapolis, Indiana