Service Coordinator/Dispatch
Company: MEP Holding Company
Location: Indianapolis
Posted on: May 16, 2022
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Job Description:
Job Description Edwards Electrical & Mechanical has been in
business for over 50 years and recognized as a Top Work Place on
multiple occasions. We are seeking experienced Service Coordinators
to join our team in Indianapolis. The ideal candidate must
represent our company well by being responsible, punctual and
motivated. You must also be highly detail-oriented and organized
with excellent analytic and problem-solving abilities. It is also
important that you display excellent verbal and written
communication and interpersonal skills. The Service Coordinator
assists in the routing and re-routing of service technicians based
on established schedules and interacts with customers to determine
their needs. Job Responsibilities: Work with operations team to
maintain and grow the client base. Dispatch / assign workers to
sites during business hours which could include weekends and
holidays. Ability to schedule manpower and prioritize work
schedule. Maintains quality service by following organization
standards. Contributes to team effort by accomplishing related
results as needed. Enter incoming service calls via email or by
phone into dispatching software. Answer all incoming phone calls
before the third ring. Dispatch technicians to calls based on ETA
requirements. Time stamp techs and log labor and parts used into
software. Enter materials into purchase orders when needed. Be
available to answer technician questions. Debrief Service
Technicians after completion of each call. Maintain/Update customer
files electronically Maintain the dispatch board / schedule. Update
service database from service ticket Communicate with service
billing and other departments to answer questions and concerns
Provide premier customer service to internal and external customers
at all times Qualifications High school diploma or General
Education Degree (GED). 2-4 years of service-oriented dispatch
experience and/or training, or equivalent combination of education
and experience. Must be able to pass drug test. Job Posted by
ApplicantPro
Keywords: MEP Holding Company, Indianapolis , Service Coordinator/Dispatch, Other , Indianapolis, Indiana
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