Account Coordinator

Company: Spot Inc
Location: Indianapolis
Posted on: June 24, 2022

Job Description:

Our Account Coordinators are specialized roles on an established team that communicates to customers and carriers promptly and accurately. They care and connect with both parties on a high level with empathy. They view the customers' problems as their own and seek to deliver honest and helpful solutions at all times. Their goal is to ensure successful pickup and delivery to fulfill customer needs.Responsibilities:

• Providing exceptional customer service to the team's customers and carriers.
• Communicating daily with carriers, customers, and Spot employees to ensure on-time pick-ups and deliveries.
• Evaluating inbound and outbound orders to determine efficient transportation plans.
• Creating and distributing freight documents (BOL's, labels, etc.)
• Ensuring trucks are loaded with the correct freight.
• Entering load information; tracking/tracing shipments in customer's software system.
• Scheduling appointments with receivers and coordinating deliveries.
• Serve as a point-person during integration of Spot's new technology systems.
• Fielding general customer questions; issue resolution.
• Ability to work Monday through Friday.Qualifications:
  • Bachelor's degree preferred or 2+ years of customer service experience.
    • Proficient in Microsoft Office Suite.
    • Ability to thrive in a fast-paced environment and meet performance metrics.
    • Strong verbal and written communication skills
    • Problem-solving capabilities, adaptability, multi-tasking ability, and a sense of urgency.
    • Team player who can connect with others, but who can also produce independent results.
      Salary:$18-$21/hr + monthly bonus based on team performance
      Great Growth: Our fast-growing company allows you to create your own path. We hire people who are driven to succeed, and we back them up with the training and support that helps them grow.Great People: Work in an inclusive culture with an engaged, energized team of people who are committed to a common vision of doing the little things right.Great Technology: Red Technologies is a game-changing proprietary software that's been designed and developed with our shippers, carriers, and drivers in mind.Great Relationships: We are more than just a broker. Spot is dedicated to making sure every shipment, every customer, and every contract carrier is taken care of. That's why, no matter what time or day, we're always available.Great Benefits: Comprehensive medical, dental, and vision insurance. Company paid STD and Life insurance. 401k with employer match and Paid Time Off. Modern, downtown office with a bowling alley and an on-site gym.Spot Freight provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Spot Freight is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a disability, you need a reasonable accommodation, please contact Human Resources to notify us of your request. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.#PODSPOT#LI-IA1

Keywords: Spot Inc, Indianapolis , Account Coordinator, Other , Indianapolis, Indiana