Remote Care Navigator - Remote
Company: UnitedHealth Group
Location: Indianapolis
Posted on: June 25, 2022
Job Description:
You'll enjoy the flexibility to telecommute* from anywhere
within the U.S. as you take on some tough challenges. Let's face
it, no industry is moving faster than health care. And no
organization is better positioned to move health care forward than
UnitedHealth Group. We're out to use data, technology and people in
ways that help drive change and make the health care system work
better for everyone. As part of our clinical support team, you will
be a key component in customer satisfaction and have a
responsibility to make every contact informative, productive and
positive. Take this opportunity to work with a Fortune 6 industry
leader. This position is full-time Monday - Friday. Employees are
required to have flexibility to work any of our 8-hour shift
schedules during our normal business hours of 9:00am - 5:30pm PST.
It may be necessary, given the business need, to work occasional
overtime. *All Telecommuters will be required to adhere to
UnitedHealth Group's Telecommuter Policy. Primary
Responsibilities
- Act as a Subject Matter Expert for other team members
- Manage the intake of members or the admission/discharge
information post notification
- Work with hospitals, clinics, facilities and the clinical team
to manage requests for services
- Manage the referral process, processing incoming and outgoing
referrals and prior authorizations, including intake, notification
and census roles
- Resolve inquiries from members and/or providers Part of the
challenge here is dealing positively with members and providers in
sometimes challenging circumstances. As a subject matter expert,
you'll also be the "go-to" resource for information. The
flexibility to work evening hours will also be required. You'll be
rewarded and recognized for your performance in an environment that
will challenge you and give you clear direction on what it takes to
succeed in your role as well as provide development for other roles
you may be interested in. Required Qualifications:
- High School Diploma / -GED (or higher)
- 2+ years experience analyzing and solving customer
problems
- 1+ years of experience working in the health care industry
- 1+ years of experience working with medical terminology
- Ability to work any of our 8-hour shift schedules during our
normal business hours of 9:00am - 5:30pm PST. It may be necessary,
given the business need, to work occasional overtime Preferred
Qualifications:
- Experience working with health care insurance
- Experience in a hospital, physician's office or medical clinic
setting
- Clerical or administrative support background or experience
working in a call center environment
- Experience working with Medicare and/or Medicaid Services
Telecommuting Requirements:
- Required to have a dedicated work area established that is
separated from other living areas and provides information
privacy
- Ability to keep all company sensitive documents secure (if
applicable)
- Must live in a location that can receive a UnitedHealth Group
approved high-speed internet connection or leverage an existing
high-speed internet service UnitedHealth Group requires all new
hires and employees to report their COVID-19 vaccination status.
Military & Veterans find your next mission: We know your background
and experience is different and we like that. UnitedHealth Group
values the skills, experience and dedication that serving in the
military demands. In fact, many of the values defined in the
service mirror what the UnitedHealth Group culture holds true:
Integrity, Compassion, Relationships, Innovation and Performance.
Whether you are looking to transition from active duty to a
civilian career, or are an experienced veteran or spouse, we want
to help guide your career journey. Learn more at Learn how Teresa,
a Senior Quality Analyst, -works with -military veterans and
ensures they receive the best benefits and experience possible. -
Careers with Optum. Here's the idea. We built an entire
organization around one giant objective; make the health system
work better for everyone. So when it comes to how we use the
world's large accumulation of health - related information, or
guide health and lifestyle choices or manage pharmacy benefits for
millions, our first goal is to leap beyond the status quo and
uncover new ways to serve. Optum, part of the UnitedHealth Group
family of businesses, brings together some of the greatest minds
and most advanced ideas on where health care has to go in order to
reach its fullest potential. For you, that means working on high
performance teams against sophisticated challenges that matter.
Optum, incredible ideas in one incredible company and a singular
opportunity to do your life's best work.SM Colorado, Connecticut or
Nevada Residents Only: The salary range for Colorado residents is
$17.12 - $30.34. The salary range for Connecticut / Nevada
residents is $18.80 - $33.41. Pay is based on several factors
including but not limited to education, work experience,
certifications, etc. In addition to your salary, UnitedHealth Group
offers benefits such as, a comprehensive benefits package,
incentive and recognition programs, equity stock purchase and 401k
contribution (all benefits are subject to eligibility
requirements). No matter where or when you begin a career with
UnitedHealth Group, you'll find a far-reaching choice of benefits
and incentives Diversity creates a healthier atmosphere:
UnitedHealth Group is an Equal Employment Opportunity / Affirmative
Action employer and all qualified applicants will receive
consideration for employment without regard to race, color,
religion, sex, age, national origin, protected veteran status,
disability status, sexual orientation, gender identity or
expression, marital status, genetic information, or any other
characteristic protected by law. UnitedHealth Group is a drug -
free workplace. Candidates are required to pass a drug test before
beginning employment. Keywords: UnitedHealth Group,
UnitedHealthcare, Optum, health care, office, phone support,
customer service, billing, training class, now hiring, jobs,
career, work at home, work from home, WAH, WFH, remote,
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Keywords: UnitedHealth Group, Indianapolis , Remote Care Navigator - Remote, Other , Indianapolis, Indiana
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