Senior UX Designer
Company: Sallie Mae
Location: Indianapolis
Posted on: June 25, 2022
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Job Description:
**When you join Sallie Mae, you become a champion for all
students.**We're on a mission to power confidence as students begin
their unique journey. To help them plan their higher education,
successfully finish, and prepare for life after school. To help
them Start smart. Learn big.Students need guidance navigating this
important time in their life. They need someone who acknowledges
that their education path is unique. They need a partner willing to
evolve and not only meet but surpass their expectations. We're
changing. Because students need a better way.We're looking for
people who are excited to drive this transformation. To break
barriers and think of new ways to adapt, help, and create better
experiences for students-and for each other.This is where diverse
backgrounds, beliefs, and perspectives matter. It's where you're
empowered to bring your authentic self to work.Feeling your best
allows you to do your best. Our benefits take care of the whole
you-from physical and mental to financial and professional. You'll
get opportunities to further your education and career, support for
you and your family (including your pets!), paid time off to
volunteer for the things that matter to you, and more.We're
obsessed with impact and making a real difference. For us, that
means putting relationships first, asking "why not?" when tackling
challenges, and continuously learning new skills.Come do more than
join something, change something. For students, for future
generations, for the future of education.**What You'll
Contribute**Sallie Mae is seeking an adept and innovative Senior UX
Designer who will help in the evolution of Sallie Mae's digital
experiences across platforms and channels for customer-facing
applications, multi-channel customer-service experiences and native
mobile app. As a Senior UX Designer you will power the
transformation of multi-channel digital products and services,
practicing the craft of user experience as an integral member of
full-cycle product development teams. You will be leading ideation
and design strategy efforts, partner with product owners and agile
teams, directly taking on interaction design and information
architecture questions for complex products and processes and
steering iterative cycles of concept creation, prototype
refinement, and customer feedback.As Senior UX Designer you will be
independently leading and facilitating design strategy and customer
discovery sessions, advancing product design efforts to deliver
independently while also collaborating with other UX and UI
designers. You will advocate for the impact of customer centric
approaches on the business strategy, and shape design group
processes, tools, and assets based on substantial experience and
perspective.As a Senior UX Designer you will be instrumental in
creating interaction models, validating UX recommendations and
developing prototypes that can be tested with customers and
prospects online or in person. You'll be a key contributor in the
design Agile team with analyzing business hypotheses and features,
validating design recommendations, creating wireframes and
prototypes to support design to code implementation.**What You'll
Do**Collaboration and Execution+ Plans, participates in and
independently completes design activities throughout the product
life cycle, from building understanding and empathy, through
ideation, product definition, iterative design, and delivery+ Draws
from the full spectrum of design disciplines including interaction
design, UX design, information architecture, content design, design
strategy, etc. to improve customer experiences from end to end+
Works collaboratively with partners/stakeholders on framing
problems, discovering insights, crafting effective strategies,
articulating strong experience-centered visions, and converting
concepts to prototypes+ Combines design thinking, lean methods, and
agile delivery practices in support of integrated delivery,
continuous learning, and strategic alignment+ Works closely with
the business by being the voice of the customer and balancing
business goals and user satisfaction+ Contributes to and lead the
evolution of the design system/pattern library+ Through an
iterative process of designing and gaining feedback (from
customers, developers, and stakeholders) creates UX artifacts (user
flows, wireframes, prototypes, etc.) to ensure the intent of design
is met+ Evaluates current experiences to understand customer pain
points to provide holistic recommendations for optimizations+
Participates in and plans learning efforts to validate design
assumptions and collect user feedback for enhancing user
experience+ Guides and conducts learning activities and user
research that combine generative/evaluative/design research
approaches in support of ongoing discovery and delivery goals+
Compiles and shares usability findings with teammates, partners,
and stakeholders to inform and shape design decisionsMentoring and
leadership+ Mentors junior UX Designers, team members and educate
peers on user experience+ Manages the design process, drive
external and internal team decisions, track risks and issues+
Facilitates group collaboration and drive team to consensus_The
above information is intended to describe the general nature and
level of work performed by employees assigned to this job; it is
not designed to contain or be interpreted as a comprehensive
inventory of all duties, responsibilities and qualifications
required of employees in this role._**What You Have**Minimum
Education, Skills and Experience Required+ Bachelor's degree in
design related field or equivalent experience+ 5+ years of
experience in Design, Human Computer Interaction, or equivalent
professional experience+ 2+ years of mobile-first design across
devices, from desktop to mobile, and across systems, from
browser-based websites and apps to native apps for mobile+ Strong
user interface design skills and thought process as demonstrated in
portfolio with a clear understanding of mobile-first and responsive
design. A portfolio will be required for interviews.+ Solid
understanding of user-centric/lean UX design principles with the
ability to propose design solutions based on best practices and
usability outcomes.+ Strong teamwork and people skills - ability to
work collaboratively and effectively across discipline, role,
department, and leadership level.+ Self-starter who takes full
ownership of their work, all the way through the process. Delivers
work on time with a high attention to detail.+ Understanding of
industry best practices for SEO and front-end development,
accessibility standards, responsive and mobile design principles.+
Proficiency in Sketch, InVision, Adobe Creative Suite (XD,
Photoshop, Illustrator)+ Ability to thrive in fast paced, dynamic
environment+ Customer advocate+ Experience innovator+ A visual
craftsman+ Natural collaboratorPreferred Education, Skills and
Experience+ Experience designing complex transactional applications
for Financial Services, Pharma, Healthcare+ Advanced knowledge of
mobile users' unique requirements and restrictions as well as
Android or iOS device specifications+ Working knowledge of
usertesting.com or other user research platforms_The Americans with
Disabilities Act of 1990 (ADA) prohibits discrimination by
employers, in compensation and employment opportunities, against
qualified individuals with disabilities who, with or without
reasonable accommodation, can perform the "essential functions" of
a job. A function may be essential for any of several reasons,
including: the job exists to perform that function, the employee
holding the job was hired for his/her expertise in performing the
function, or only a limited number of employees are available to
perform that function._Not the right fit? Let us know you're
interested in a future opportunity by clicking _Introduce Yourself_
in the top-right corner of the page or create an account to set up
email alerts as new job postings become available that meet your
interest!**Sallie Mae is proud to be an equal opportunity (EEO)
employer. All qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, gender,
sexual orientation, national origin, age, genetic information,
gender identity, disability, Veteran status or any other
characteristic protected by federal, state or local law. If you'd
like more information about your EEO rights as an applicant, please
click here (https://https//www.eeoc.gov/employees-job-applicants) .
EEO is the Law supplement
(https://https//www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf)
. Click here
(https://https//www.salliemae.com/legal/pay-transparency-policy/)**
**to view the U.S. Pay Transparency Policy.****Reasonable
accommodations are available for applicants with disabilities in
all phases of the application and employment process. To request an
accommodation please call (855) 756-2007 and choose option 9. All
information you provide will be kept confidential and will be used
only to the extent required to provide needed reasonable
accommodations.**Sallie Mae is proud to be an equal opportunity
(EEO) employer. All qualified applicants will receive consideration
for employment without regard to race, color, religion, sex,
gender, sexual orientation, national origin, age, genetic
information, gender identity, disability, Veteran status or any
other characteristic protected by federal, state or local law. If
you'd like more information about your EEO rights as an applicant,
please click https://https/www.eeoc.gov/employees-job-applicants.
https://https/www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf.
Click
https://https/www.salliemae.com/legal/pay-transparency-policy/ to
view the U.S. Pay Transparency Policy.
Keywords: Sallie Mae, Indianapolis , Senior UX Designer, Other , Indianapolis, Indiana
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