Sr On-Site Service Spec
Company: Ricoh Americas Corporation
Location: Indianapolis
Posted on: August 7, 2022
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Job Description:
**Come Create at Ricoh**If you are seeking a team driven by
passion and purpose, come create with us at Ricoh. We are a team of
information seekers and customer-obsessed collaborators who aspire
to deliver the services, solutions, and technologies that empower
business success. We are looking for talented, inspired individuals
to join us to help drive high-performance team and our commitment
to excellence.Ricoh is an integrated solutions provider and partner
that connects people and technology, creates outstanding customer
experiences, and delivers innovation for businesses worldwide. We
empower digital workplaces by enabling individuals to work smarter
from any location and harness the power of informationhow it is
collected, stored, managed, and sharedto unlock the potential in
every organization. We deliver services and technologies that
inspire our customers success and guide them toward a better and
more sustainable future. If you are seeking a purpose-driven and
passionate team, come create with us, and help drive our
high-performance culture of excellence into tomorrow.**Invest in
yourself**At Ricoh, you can:+ Choose from a broad selection of
medical, dental, life, and disability insurance options.+
Contribute to your financial security with Retirement Savings Plan
(401K), Health Savings Account (HSA), and Flexible Spending Account
(FSA) investments.+ Augment your education with team member tuition
assistance programs.+ Enjoy paid vacation time and paid holidays
annually.+ Tap into many other benefits to enhance your health,
wellness, and ongoing personal and professional
development.**POSITION PROFILE**Provides operations functions in
one or all of the following areas: operates high volume
duplicating, production, sorting, mailing, or bindery equipment,
performs associated copying tasks, ships and receives product and
supplies, sorts, distributes and handles incoming and outgoing
mail/faxes, as well as applies necessary postage. Provides copier
maintenance and/or repair of customer site equipment.May also
perform bindery, QC and final check, housekeeping/Hospitality, file
services, call center representative, and reception, etc. May
performs various building support functions related to meeting set
ups and light maintenance. Note: Due to the higher level of
presentation and telephone skills needed to perform as well as
temporary/occasional receptionist duties, employees performing this
function are considered to be Senior On-Site Services Specialist.
This position reports directly to the Site Manager, Site Supervisor
or Assistant Site Manager, depending on site personnel
configuration.**JOB DUTIES AND RESPONSIBILITIES**+ Runs high
volume/production copy machines and performs binding and finishing
work.+ Ensures convenience copiers are working properly, checking
for quality via daily inspections. Clears paper jams and informs
technicians of specific problems.+ Perform basic equipment
troubleshooting and escalate calls to technicians+ Performs setup
of equipment as prescribed by the customer(toner add, stocks paper,
etc)+ Performs duties of scanning and /or imaging documents+ May
perform Reception services on temporary/occasional basis+ Maintains
records for management reports and inventories of supplies needed.+
Distributes office supplies, fax transmissions and mail to company
personnel and/or designated drop-off points as required.+
Calculates charges for jobs performed and maintains logs and may
generate reports.+ Responds to and coordinates all service calls
required by customer.+ May perform filing duties in conjunction
with specific customer requests.+ Delivers completed jobs to
pre-determined customer locations within and outside of the site.+
Maintains daily meter and service logs.+ May travel between
customers buildings.+ Answers customer questions regarding status
or feasibility of job requests.+ Ensures upkeep of convenience
copier areas by keeping neat and well stocked.+ Performs duties
related to the shipping of materials.+ Performs duties related to
the receiving of materials.+ May perform meeting room and
conference room set ups.+ May perform building occupant moves
within assigned facilities.+ May perform light maintenance, and
cleaning duties as assigned.+ May occasionally perform shipping,
receiving and dock work in a mailroom type environment+ May require
periodic overtime on nights and weekends, including off-hour
emergency response.+ Uses shrink-wrap machine, paper cutter, hole
driller, bindery equipment, jogger, tape machine, stackers,
electric stapler and scales in completion of various jobs
contracted.+ Uses all copier equipment, calculator, fax machine,
postage meter and some PC.+ Performs filing duties, which may
include purging and archiving old documents.+ Understanding of
Ricoh Services Portfolio & Technology+ Ensures data for Ricoh MOR,
SPG and job logs are captured+ Performs other duties as
assigned.**QUALIFICATIONS (Education, Experience, and
Certifications)**+ Requires high school diploma or GED and 1-2
years of related work experience.+ Some related copy job experience
is preferred.+ May require valid drivers license and minimum levels
of auto insurance coverage per Ricoh.+ Demonstrate competency in
basic computer skills including proficiency in MS Office SuiteVisa
Sponsorship is not offered for this position.Ricoh is an
EEO/Affirmative Action Employer -- Minorities/Women/Protected
Veterans/Disabled.Click Here to view Ricoh USA Benefits
(https://www.ricoh-usa.com/en/about-us/careers)
Keywords: Ricoh Americas Corporation, Indianapolis , Sr On-Site Service Spec, Other , Indianapolis, Indiana
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