Field Implementation Specialist V
Company: LanceSoft Inc
Posted on: August 7, 2022
This is a field based role with up to 100% travel. Worker will
cover Northeaster US territory including NY, PA, CT, RI. Candidates
shouldlive within that territory.
Serves as the liaison and expert with the field and customers on
all consultative, administrative and technical installation matters
pertaining to implementation of assigned systems.
Serves as the lead technical expert for field support staff by
supporting the local support team with the identification,
analysis, and execution of complex hardware instrument
implementations, including pre-installation planning and resolution
of post-implementation hardware issues.
Provides analysis, feedback and recommendations on product failure
trends and service ability issues.
Diagnoses mechanical, hardware, software and system failure, using
advanced knowledge, experience and skills.
Determines most cost effective repair/resolution to minimize delay
to the installation timeline.
Responsible for maximizing customer satisfaction with hardware
Promotes effective, positive, and productive communications among
team members to ensure and maximize satisfaction of customers.
Manages assigned installations at a level that promotes goodwill,
confidence and credibility in order to exceed customer expectations
in terms of product, installation and support quality.
Will oversee and assess quality of installation teams work and
provide feedback to regional lead engineers regarding customer site
readiness, delivery, and install resource scheduling.
Keywords: LanceSoft Inc, Indianapolis , Field Implementation Specialist V, Other , Indianapolis, Indiana
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