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Pump Specialist

Company: OTP Industrial Solutions
Location: Indianapolis
Posted on: September 24, 2022

Job Description:

Position: Pump Specialist

Location: Indianapolis, IN

Brand: OTP Industrial Solutions

Segment: Industrial Products Group



Established in 1963, OTP Industrial Solutions is one of the largest industrial distributors and service providers in the United States. OTP Industrial Solutions is committed to building on our strong heritage of being a solutions provider to our customers, partnering with our industry leading vendors to provide premier product lines, and continued strong growth as a leader in the industrial distribution industry. At OTP, we pride ourselves on being able to solve a wide variety of industrial challenges.

At OTC Industrial Technologies, we believe that our employees are our greatest strength. Through investment in our people and growth from within, we believe in providing you with a wide variety of opportunities to accelerate your career potential as you help us drive change to move our business forward.

For over 60 years, employing and developing the best-in-class talent has been at the forefront of our success. By coupling our teams' hands-on experience with a wide range of products from top vendors, we provide customers with the best quality products and technical application expertise and services at the lowest possible costs.

The Product Specialist plays a vital role in the success of the organization. The primary duties of this position involve working with customers in procurement, maintenance, and engineering personnel as well as being the primary technical support person for the Sales Account Managers. Individuals in this position address questions and concerns regarding product capabilities, and performance. This position also requires individuals to provide technical assistance, specification of the right pumps and troubleshoot products installed in the field. Travel is required, typically within the Indianapolis Indiana assigned sales area.

Requirements:

  • Strong communications skills. Clear / concise communication with customers (external/internal) and within the team.
  • Build, manage, and develop relationships with new and existing customers.
  • Concepting and quoting automation systems including scope, customer expectations, timing, etc.
  • Develop and maintain a sales opportunity funnel.
  • Provide a world-class-level customer experience.
  • Strong experience in customer complaint resolution.
  • Strong background in Process and Industrial Pump applications
  • Candidate needs to reside in the Indianapolis Indiana or surrounding area.
    Main Job Tasks and Responsibilities

    Business Development / Sales Growth:
    • Identify and establish contact with potential customers
    • Follow up on referrals and new leads with or without the account manager
    • Identify business opportunities and threats
    • Monitor and report competitor activities to company colleagues and management
    • Regularly improve product knowledge by attending company and vendor sponsored training programs
    • Maintain and mentor vendor relationships
      Account Management:
      • Help maintain established customer relationships with regular visits with the assigned account manager or on the account managers behalf.
      • Maintain Company's Customer Relationship Management database with current information
      • Identify opportunities to expand product base within every customer account
      • Review customer operations for improving business process opportunities
      • Continuously update all customers on company product capabilities, services, and enhancements
      • Liaison between the company, vendors, and customers for up-to-date information on pricing, service, and other issues

        Customer Relations:
        • Generate proposals, presentations, and sales contracts
        • Communicate expected delivery dates and expedite orders as necessary
        • Provide trouble-shooting expertise
        • Assist with shipment issues; resolve product related problems
        • Develop the plan to achieve territory sales goals and targets
        • Prepare required sales reports for management
        • Complete expense reports in a timely fashion
          Education and Experience
          • Bachelor's degree in engineering, sales or marketing related field or 3-5 years' experience in sales or related field
          • Strong knowledge of the issues affecting distribution, manufacturing, and supply chain management
          • Technical sales experience, you will be the product expert for pump and pumping solutions
            Key Competencies
            • Mechanically inclined
            • Effective time management, organization, and multi-tasking skills
            • Strong selling and customer service skills
            • Possess effective verbal, written and presentation skills
            • Ability to clearly communicate complicated technical issues
            • Demonstrate negotiation and conflict management skills
            • Highly innovative and proactive
            • Positive attitude with a strong work ethic
            • Team player

              Working with OTC Industrial Technologies is perfect for purpose driven individuals who are motivated to be part of an exciting transformational company.

              Perks of Working with OTC Industrial Technologies:

              As part of the OTC family, you'll enjoy competitive compensation and a comprehensive benefits package that includes medical, dental, and vision care coverage and a 401(k) savings plan -
              Additionally, we offer paid time off, short-and long-term disability coverage, life insurance, tuition assistance, and Employee Assistance Program. You'll also experience exciting opportunities for professional and personal growth and recognition.

Keywords: OTP Industrial Solutions, Indianapolis , Pump Specialist, Other , Indianapolis, Indiana

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