Senior Business Operations Coordinator

Company: UnitedHealth Group
Location: Indianapolis
Posted on: September 24, 2022

Job Description:

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration, and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm) You will enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. The -Senior Business Operations Coordinator -is responsible for handling all on - boarding, coaching requests, vendor reporting and serving as a liaison between operations and our vendor managers. Primary Responsibilities:

• Ensures quality customer service for internal and external customers
• Responds to incoming vendor requests, both verbal and written
• Identifies and assesses vendor's needs quickly and accurately
• Solves problems systematically, using sound business judgment
• Supports the vendor managers to ensure KPI data is current for our vendor partners.
• Monitors delegated customer service issues to ensure timely and accurate resolution
• Applies appropriate communication techniques when responding to customers, particularly in stressful situations
• Completes on boarding of our vendor agents
• Develops, maintains, and analyzes data to report back to the vendor partners
• Tracks performance and coaching opportunities
• Resolves system issues for call center employees
• Establishes and demonstrates competency in customer service, call flow, KPI's and associated applications
• Implements customer service strategies and recommends related improvements / enhancements
• Maintains timely, accurate documentation for all appropriate transactions
• Makes corrections and adjustments
• Proactively seeks to further develop competencies
• Keeps management abreast of all outstanding issues
• Adapts procedures, processes, and techniques to meet the more complex position requirements
• Addresses special (ad - hoc) projects as appropriate
• Seeks involvement in continuous quality improvement initiatives What are the reasons to consider working for UnitedHealth Group? - Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. -Some of our offerings include:
  • Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
  • Medical Plan options along with participation in a Health Spending Account or a Health Saving account
  • Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
  • 401(k) Savings Plan, Employee Stock Purchase Plan
  • Education Reimbursement
  • Employee Discounts
  • Employee Assistance Program
  • Employee Referral Bonus Program
  • Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
  • More information can be downloaded at: - You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications:
    • High School Diploma / GED (or higher)
    • 1+ years of customer service experience analyzing and solving customer problems
    • Intermediate level of proficiency with Microsoft SharePoint -(editing, saving, and uploading)
    • Intermediate level of proficiency with Microsoft Office including Microsoft PowerPoint (editing and creating presentations) and Microsoft Excel (filtering, sorting, and saving data in a spreadsheet, creating pivot tables, formulas and analyzing data)
    • Ability to work 8 hours shift between 7:00 a.m. - 6:00 p.m. CST Monday - Friday (Occasional weekends) Preferred Qualifications:
      • Previous vendor or call center experience Soft Skills:
        • Strong web navigation skills
        • Ability to partner with others on projects and assignments To protect the health and safety of our workforce, patients, and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state, and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment. Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So, when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm) *All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy. Colorado, Connecticut or Nevada Residents Only: -The salary range for Colorado residents is $18.17 to $32.26. The salary range for Connecticut / Nevada residents is $20.00 to $35.53. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives - - Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group -is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. Keywords: -Vendor management, Customer Service Representative, Customer Service, CSR, Optum, UnitedHealth Group, Call Center, Health Care, Office, Phone Support, #RPO, #GREEN

Keywords: UnitedHealth Group, Indianapolis , Senior Business Operations Coordinator, Other , Indianapolis, Indiana