Server

Company: TGI Fridays
Location: Indianapolis
Posted on: September 24, 2022

Job Description:

Server

ROLE PURPOSE

A TGI Fridays Server possesses a passion for service, is knowledgeable of menu items, and is prepared to proactively customize the dining experience to the Guests' expectations.

KEY RESPONSIBILITIES & ACCOUNTABILITIES

• Greets Guests with a genuine smile, builds rapport, and ensures an enjoyable, quality dining experience.
• Looks for visual and verbal cues to identify the experience the Guest wants and customize the service to meet those expectations.
• Promptly and accurately takes food and beverage requests from Guests.
• Ensures expedient service of food and beverages to the Guest.
• Frequently checks up on the Guests and uses visual cues to provide silent service as appropriate.
• Learn TGIF menu and beverages, expertly recommends and upsells on items.
• ID all Guests ordering alcoholic beverages who appear to be 40 years old or younger.
• Follows all Fridays Service Style Standards.
• Accurately rings all orders into the POS system while simultaneously interacting with Guests when applicable.
• Practices conversational ordering by mentioning current promotional features.
  
  KEY DECISIONS
  
  Influences:
  
  • Guest experience
  • Exercising standards of Responsible Service of Alcohol
    
    MEASURES OF SUCCESS
    
    • Consistently fulfill the Key Responsibilities and Accountabilities above
    • Service Strength Code rating meets/exceeds company standards
    • Guest satisfaction scores
    • Meeting all key metrics outlined on the myPerformance scorecard
      
      QUALIFICATION REQUIREMENTS
      
      • Must be able to deliver plates and food and clear tables
      • Must be able to lift up to 30 lbs.
      • Must be able to hear well amongst loud background noise
      • Must be dressed neatly and well groomed in company approved uniform at all times
      • Must be able to operate P.O.S. system, make change correctly and make credit card transactions accurately
      • Must be able to calmly respond to angry Guests and notify a Manager
      • Must be able to read and write notes to hearing impaired Guests
      • Must be able to read menus to sight-impaired Guests
      • Must be able to verbalize menu items clearly to Guests while taking their orders or responding to their request
      • Must be able to read and write ? Must be able to stand and walk during entire shift
      • Must be able to reach, bend, stoop and wipe counters/tables
        
        COMPETENCIES PASSION FOR THE GUEST - Creates a seamless Guest experience for by being the face of the door, welcoming the Guests, and enthusiastically meeting their needs.
        
        • Creates a strong first impression promptly greeting Guests.
        • Pays attention to details; remembers names and favorites of regular Guests.
        • Makes a difference in the guest experience by personalizing service to exceed guest expectations.
        • Goes above and beyond to establish a personal connection with guests to make them feel warm, welcome and appreciated.
        • Makes the bar an attractive and exciting place to visit.
        • Establishes a strong rapport with all Guests to create Friday's fans and repeat business.
        • Shows awareness of Guest needs and expectations; prevents problems before they occur.
          
          COMMUNICATION - Keeps the lines of communication positive, open and productive.
          
          • Communicates in an open, sincere manner to build rapport with Guests and Team Members.
          • Shares information with others to raise awareness of potential needs and concerns.
          • Keeps interaction positive and productive; avoids conveying negative messages.
          • Responds positively to conflict situations and works to find appropriate solutions.
          • Listens carefully and attentively to others without interrupting.
          • Asks thoughtful questions to ensure proper understanding of the message being conveyed.
          • Contributes to pre-shift meetings by providing relevant updates and asking appropriate questions.
            
            FLAIR & SALESMANSHIP - Keeps it fun and keeps it real; seeks opportunities to sell others on the whole TGI Fridays experience.
            
            • Demonstrates a unique, lighthearted style that is personal and memorable.
            • Listens carefully to Guests' needs and suggests add-ons accordingly.
            • Possesses a contagious energy that translates to Guests and Team Members.
            • Knows TGI Fridays drinks and menu items and is able to speak knowledgeably to make personal recommendations.
            • Grows the business and expertly upsells menu items where appropriate.
            • Proactively looks for ways to improve the guest experience and takes initiative to make changes as needed.
            • Enthusiastically promotes the TGI Fridays brand and menu items.
              
              RELIABILITY & ACCOUNTABILITY - Works hard, carefully follows direction and established guidelines, and delivers quality results.
              
              • Consistently arrives to work prepared and ready for the shift.
              • Ensures all responsibilities are fulfilled before ending his/her shift.
              • Makes him/herself available to take on additional shifts and/or responsibilities.
              • Sets the standard by adhering to established rules and guidelines.
              • Organizes his/her tasks in order of priority to ensure timely and thorough completion.
              • Admits mistakes and takes prompt action to correct them.
              • Holds self and others accountable for delivering consistent quality results.
                
                FLEXIBILITY & STRESS TOLERANCE - Knows that anything can and will happen and is willing to mix things up anyway.
                
                • Responds quickly to changing needs and adapts as necessary to meet new challenges.
                • Displays a positive, confident attitude for tackling new challenges and initiatives.
                • Handles multiple tasks without becoming visibly overwhelmed or flustered.
                • Easily adjusts to meet changing demands and new responsibilities.
                • Promptly anticipates and reacts to potential Guest needs and problems.
                • Dives into peak service situations with energy and ease.
                • Responds calmly to problems and controls emotional reactions.
                • Handles him/herself in a professional manner at all times.
                  
                  TEAMWORK & COLLABORATION - Fuels an environment where everyone pitches in and gets along.
                  
                  • Recognizes the importance of working together to accomplish goals.
                  • Actively promotes cooperation, respect, and acceptance of all Team Members.
                  • Establishes positive and supportive working relationships with all Team Members to maintain a productive environment.
                  • Takes on additional responsibilities to ensure proper coverage during rush periods.
                  • Reaches out to Team Members when necessary to ensure timely completion of all tasks.
                  • Takes advantage of opportunities to set an example for new or inexperienced Team Members.

Keywords: TGI Fridays, Indianapolis , Server, Other , Indianapolis, Indiana