Lead, Ground Operations, Indianapolis, IN
Company: Veho
Location: Indianapolis
Posted on: November 26, 2022
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Job Description:
About Veho
Veho is a technology-driven shipping company that enables
personalized next-day package delivery, extending partner brand
value. Veho brand partners have seen a 20% increase in customer
repurchase, 40% increase in customer lifetime value, and 8% rise in
net promoter score.
Veho gives package recipients greater insight and control, letting
them know when they will receive their package, when drivers are en
route, and enables real-time rescheduling, address changes, and
personal delivery instructions. Veho's technology matches demand
for package delivery with a network of qualified crowdsourced
driver partners, ensuring every package is delivered on time and
correctly.
The concept for Veho started as a school project while co-founder
Itamar Zur attended Harvard Business School. Zur constantly
experienced issues receiving packages - from getting the dreaded we
missed you note, to stolen packages. He set out to fix the problem
so many customers and brands face.
Today, Veho s robust technology platform provides customers and
e-commerce brands with an unparalleled shipping experience, an
industry record 99.9% average on-time performance for next-day
delivery and an average 4.9-star customer rating.
The starting hourly pay for this role is $21/hour. The pay range is
subject to the discretion of the Company.
Role Summary: Ground Operations Lead
As a Ground Operations Lead at Veho, you will be responsible for
performing tasks within the warehouse that allow us to deliver
exceptional service to customers. Day-to-day, you ll pre-sort
packages into routes and meet delivery drivers in the morning
launch. Additionally, you will ensure that carts are accurately
prepared to ensure successful on-time delivery for our customers.
As a Ground Operations Lead, you will direct interactions with our
prep, launch, customer, and driver support teams . You will lead a
shared shift and ensure a successful launch/sort for the operation
and through day-to-day functions. Through the use of Veho s
proprietary technology, you will partner with the dispatch teams,
prep teams, customer and driver support teams, identifying
re-routed packages and lost packages. You will demonstrate the
ability to be an independent decision-maker who can juggle
competing priorities, and complex problem solving, with the
possibility of being a sole decision-maker on a shift.
A Great Candidate:
Veho is a growth company that looks for team members to grow with
it. Veho offers a generous ownership package, casual work
environment, a diverse and inclusive culture, and an electric
atmosphere for professional development. No matter the location, or
the role, every Veho employee shares one galvanizing mission: to
revolutionize the world of package delivery by creating exceptional
experiences for customers and drivers. We are deeply value-driven
(Ownership, Candor, Team Success, Human) and care tremendously
about investing in people. We are committed to creating a diverse
team and an environment that provides everyone with the opportunity
to do the work of their lifetime. Veho is unable to provide
sponsorship at this time. Applicants must be able to understand and
effectively communicate orally and in writing with all parties
regarding work matters, which are generally conducted in English.
Qualified applicants will receive consideration without regard to
race, color, religion, sex, national origin, age, sexual
orientation, gender identity, gender expression, veteran status, or
disability.
Keywords: Veho, Indianapolis , Lead, Ground Operations, Indianapolis, IN, Other , Indianapolis, Indiana
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