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Lead, Ground Operations, Indianapolis, IN

Company: Veho
Location: Indianapolis
Posted on: November 26, 2022

Job Description:

About Veho

Veho is a technology-driven shipping company that enables personalized next-day package delivery, extending partner brand value. Veho brand partners have seen a 20% increase in customer repurchase, 40% increase in customer lifetime value, and 8% rise in net promoter score.

Veho gives package recipients greater insight and control, letting them know when they will receive their package, when drivers are en route, and enables real-time rescheduling, address changes, and personal delivery instructions. Veho's technology matches demand for package delivery with a network of qualified crowdsourced driver partners, ensuring every package is delivered on time and correctly.

The concept for Veho started as a school project while co-founder Itamar Zur attended Harvard Business School. Zur constantly experienced issues receiving packages - from getting the dreaded we missed you note, to stolen packages. He set out to fix the problem so many customers and brands face.

Today, Veho s robust technology platform provides customers and e-commerce brands with an unparalleled shipping experience, an industry record 99.9% average on-time performance for next-day delivery and an average 4.9-star customer rating.

The starting hourly pay for this role is $21/hour. The pay range is subject to the discretion of the Company.

Role Summary: Ground Operations Lead

As a Ground Operations Lead at Veho, you will be responsible for performing tasks within the warehouse that allow us to deliver exceptional service to customers. Day-to-day, you ll pre-sort packages into routes and meet delivery drivers in the morning launch. Additionally, you will ensure that carts are accurately prepared to ensure successful on-time delivery for our customers. As a Ground Operations Lead, you will direct interactions with our prep, launch, customer, and driver support teams . You will lead a shared shift and ensure a successful launch/sort for the operation and through day-to-day functions. Through the use of Veho s proprietary technology, you will partner with the dispatch teams, prep teams, customer and driver support teams, identifying re-routed packages and lost packages. You will demonstrate the ability to be an independent decision-maker who can juggle competing priorities, and complex problem solving, with the possibility of being a sole decision-maker on a shift.

A Great Candidate:

  • Is passionate about a top-tier, early-stage tech startup that aims to build the next powerhouse of logistics technology
  • Ability to quickly navigate technology, specifically with re-routes and other operational changes
  • Able to quickly assess operational needs and work cross-functionally to ensure safety and success
  • Able to drive a forklift and potentially a box truck
  • Execute with high levels of customer service for our crowd-sourced drivers, customers, and employees
  • Works well in a fast-paced environment that is, at times, physically tasking
  • Excellent verbal and written communication
  • Is physically able to stand for the duration of the shift, and move boxes up and down, including bending and frequently lifting (up to 50 lbs required)
  • Willing to work flexible hours, including nights, holidays, and weekends

    Veho is a growth company that looks for team members to grow with it. Veho offers a generous ownership package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Veho employee shares one galvanizing mission: to revolutionize the world of package delivery by creating exceptional experiences for customers and drivers. We are deeply value-driven (Ownership, Candor, Team Success, Human) and care tremendously about investing in people. We are committed to creating a diverse team and an environment that provides everyone with the opportunity to do the work of their lifetime. Veho is unable to provide sponsorship at this time. Applicants must be able to understand and effectively communicate orally and in writing with all parties regarding work matters, which are generally conducted in English. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

Keywords: Veho, Indianapolis , Lead, Ground Operations, Indianapolis, IN, Other , Indianapolis, Indiana

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