Customer Success Specialist

Company: ITech Digital
Location: Indianapolis
Posted on: November 26, 2022

Job Description:

*ITech Digital*, a national provider of security solutions, seeks a Customer Success Specialist for its Indianapolis team. As a growing security integrator of video surveillance, access control, and intrusion, we are in need of a client service-focused individual, with very keen attention to detail.

*Essential Functions*

* Act as the customer's trusted advisor providing a voice, support, guidance, and knowledge resources relating to ITech's products and services throughout all phases of the customer lifecycle.
* Implement strategies and processes that deliver consistent customer satisfaction and retention.
* Ensure onboarding processes are precisely executed to build a strong customer relationship foundation.
* Utilize extensive product knowledge, problem-solving skills, and training to enhance customer engagements and achieve successful outcomes.
* Coordinate with internal teams to access additional resources and facilitate the solutions and tools needed by customers.
* Respond to and resolve customer inquiries, including delivering customer feedback as a voice of the customer to internal teams identifying customer needs, ideas, and challenges.
* Advocate for solutions, product enhancements, and other actions to meet the needs of customers.
* May work on projects of varying complexity in a supportive role.
* Administer issue tracking processes and compiles customer feedback.
* Contact clients to complete sales information needed to process orders.
* Assist sales team in preparing pricing, proposals, presentations and contracts.
* Join sales reps on appointments (via phone) with strategic accounts whennecessary and act as a member of the account team and resource to customerswhen representatives are in the field.
* Other duties and responsibilities as assigned.

*Competencies*

* Exceptional verbal and written communication skills are essential for this role.
* An analytical and proactive approach to problem solving.
* Extreme attention to detail.
* Ability to multi-task and manage multiple deliverables and competing client requests.
* Proficient in Microsoft Office (Outlook, Excel, PowerPoint, Word, OneNote), Salesforce and Quickbooks.
* Ability to react to changes quickly and professionally in a fast-paced environment.
* An outgoing, friendly and positive attitude.
* Passion for technology with technical acument.

*Work Environment & Physical Demands*

This position works in our Indianapolis office, Monday through Friday from 8-5PM. This position may be required to sit for long periods of time, pack and unpack materials which includes standing, bending, lifting and moving up to 30 pounds.

*Position Type and Expected Hours of Work*

* This is a full time, exempt position
* Compensation commensurate with experience

*Supervisory Responsibility*

This position has no supervisory responsibilities.

*Benefits & Compensation*

* Health Benefits including medical, dental and vision
* 401K - With company matching
* Employee Stock Options
* 8 paid company holidays and Paid Time Off

*Education and Experience*

* B.S. Business Administration, Sales, Marketing, or similar field, or minimum of five years relevant experience.
* Minimum three years experience in a customer-facing role.

*EEO*

ITech Digital has a strong commitment to respect and value every employee's contribution to the company and recognizes the strength of bringing together people with an array of talents, experiences, and perspectives. It is our policy to provide equal employment opportunity without discrimination or harassment to all qualified persons without regard to race, color, gender, religion, age, national origin, disability, sexual orientation or any other characteristic prohibited by federal, state and local laws, orders and regulations. These opportunities include, but are not limited to, recruitment, hiring, training, transfer and promotion, compensation, benefits, termination, discipline and all other forms and conditions of employment.

Job Type: Full-time

Pay: $46,000.00 - $55,000.00 per year

Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Health insurance
* Health savings account
* Life insurance
* Paid time off
* Vision insurance
Schedule:
* 8 hour shift
* Day shift
* Monday to Friday
Supplemental pay types:
* Bonus pay

Experience:
* Salesforce: 1 year (Preferred)
* QuickBooks: 1 year (Preferred)
* Sales administration: 1 year (Preferred)
* Customer service: 2 years (Preferred)

Work Location: One location%58047475%

Keywords: ITech Digital, Indianapolis , Customer Success Specialist, Other , Indianapolis, Indiana