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Customer Service Representative

Company: Shalom Health Care Center
Location: Indianapolis
Posted on: November 26, 2022

Job Description:

*Position Title: Patient Service Representative*

*FTE Classification: * *Non-exempt/40 Hours per Week*

*COVID-19 VACCINE MANDATE IN EFFECT FOR ALL SHALOM EMPLOYEES.*

*Why Choose Shalom?*

Excellent work-life balance

Generous paid time off

Retirement plan and 403b match

Organizational culture

Excellent insurance coverage (medical, dental and vision)

*POSITION SUMMARY: * The Patient Service Representative (PSR) is responsible for scheduling appointments, registering patients, maintaining electronic medical records (eClinicalWorks ("eCW")), and assisting patients with financial assistance programs, while interacting in a professional and "patient first" manner.

*Required Education and Training / Knowledge and Skills*:
* High School Diploma or equivalent
* One (1) year of front office medical experience, preferred
* Six (6) months' front office medical training, preferred
* Knowledge of Electronic Medical Records ("EMR") (e.g. eClinicalWorks), preferred
* Excellent interpersonal and customer services skills
* Excellent communication skills, both oral and written
* Bilingual - English/Spanish, preferred
* Knowledge of medical office practices, procedures and equipment
* Knowledge of patient insurance enrollment and/or patient registration procedures
* Knowledge of Microsoft applications (e.g. Word, Excel, PowerPoint, and Outlook)

*Primary Duties*:

*_Front Desk_*
* Greet patients and visitors at reception area and offer appropriate assistance.
* Assist patients with making appointments.
* Enter information into billing software quickly and accurately.
* Provide patient information on available health care plans.
* Collect and record payments on accounts.
* Enter information from Superbill into billing software quickly and accurately.
* Confirm patient financial arrangements.
* Answer incoming telephone calls.

*_Financial Counseling_*
* Provide patients with information on available health care plans.
* Assist patients with applications for financial assistance programs.
* Process income information for Sliding Fee Scale and the Shalom Advantage applications.
* Interview new patients and families; request and obtain necessary and appropriate information.
* Verify patient demographic information and patient insurance eligibility; update PMS system, as needed.
* Contact patients when medications are ready to be picked up and to confirm appointments.
* Scan medical records documentation into eCW.

Job Type: Full-time

Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Disability insurance
* Employee assistance program
* Health insurance
* Life insurance
* Paid time off
* Paid training
* Tuition reimbursement
* Vision insurance
Schedule:
* 10 hour shift
* 8 hour shift
* Monday to Friday

COVID-19 considerations:
All staff and patients are required to wear masks at all times while in clinic. Frequent cleaning and disinfecting of surfaces.

Education:
* High school or equivalent (Required)

Experience:
* Call center: 1 year (Preferred)
* Customer service: 1 year (Preferred)

Language:
* Spanish (Preferred)

Work Location: One location%58047475%

Keywords: Shalom Health Care Center, Indianapolis , Customer Service Representative, Other , Indianapolis, Indiana

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