Company: Simply Modern HR
Posted on: November 26, 2022
The Logistics & Customer Service Coordinator supports the sales
department and is the communication channel for our customers &
carrier partners. The effective daily management of selling
freight, customer service (i.e., profitability and utilization) of
resources, order tracking and carrier dispatch are their primary
focus. Independent and discretionary judgment is applied when
presenting customer and driver solutions and communicating concerns
*Responsibilities and Duties*
* Greet customers warmly and ascertain problem or reason for
* Answer product and service questions; suggest information about
* Advise on company information and terms of sale.
* Open customer accounts by recording account information.
* Cancel or upgrade accounts.
* Maintain customer records by updating account information.
* Resolve customer complaints via phone, email, or mail.
* Maintain financial accounts by processing customer
* Assist with placement/ cancellation of orders or exchanges.
* Manage large amounts of incoming calls.
* Arrange shipments by examining destination, route, rate, delivery
* Verifies merchandise shipped by matching bills of lading;
reconciling quantities; noting discrepancies.
* Benchmark freight rates, negotiate rate structures and present
findings to management.
* Freight forwarding functions such as booking, issuing delivery
* Check and confirm order status on pick-up and deliveries.
* Analyze freight bills for customer specific required
* Coordinate and expedite request, time-specific pickups and
* Contributes to team effort by accomplishing related results as
* Strong phone contact handling skills and active listening.
* Strong customer support experience.
* Customer orientation and ability to adapt/respond to different
types of characters.
* Excellent communication skills.
* Ability to multitask, prioritize and manage time effectively.
* Working knowledge of word processor, database and spreadsheet
Job Type: Full-time
Pay: $20.00 - $22.00 per hour
* Dental insurance
* Employee assistance program
* Health insurance
* Paid time off
* Vision insurance
* 8 hour shift
* Day shift
* Monday to Friday
Work Location: One location%58047475%
Keywords: Simply Modern HR, Indianapolis , Logistics Coordinator, Other , Indianapolis, Indiana
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