Insurance Customer Support Associate - Remote
Company: TTEC
Location: Indianapolis
Posted on: January 26, 2023
Job Description:
Bringing smiles is what we do at TTEC hellip; for you and the
customer. As an---Insurance Customer Support Associate working
remotely, you'll be a part of creating and delivering amazing
client experiences while you also #ExperienceTTEC, an award-winning
employment experience and company culture. Our TTEC work from home
team has 41 preferred residency states. We are currently not hiring
from the following geographies: AK, CA, HI or outside of the United
States. ---Residents of Colorado, Illinois, Massachusetts, New
Jersey, New York, Washington, and Washington, D.C. will be
considered only based on special business need. What You'll be
Doing As an Insurance Customer Support Associate you'll work
directly with external brokers to establish rapport/connection and
build confidence in our Healthcare Insurance. This is a
business-savvy individual with strong customer service experience.
You will primarily be responsible for educating, supporting, and
updating our Brokers throughout the entire lifecycle. During a
Typical Day, You'll
- Identify and rectify any complicated Broker, Group or Member
related issues relating to our insurance benefits, claim processes,
enrollment, and billing processes for all lines of
business.---
- Work directly with external brokers to establish
rapport/connection and build confidence in our Healthcare
Insurance.
- Provide concierge level support to the brokers, who serve as a
key acquisition channel, as they sell our product in our markets.
What You Bring to the Role
- 1 year or more of customer service experience
- High school diploma or equivalent---
- Recognize and solve problems of mid-to-high level customer
service issues---
- Computer experience The Equipment You'll Need
- Internet speed gt; 15 Mbps. ---A hardwired direct connection to
your home router is recommended. Wi-Fi connections are permitted on
some assignments
- While we recommend a USB wired headset, if you have a headset
already, you may be able to use that (except for Bluetooth
headsets)
- Smart phone or another device that runs IOS or Android (iPad
etc.) for your daily log-in What You Can Expect
- Supportive of your career and professional development
- An inclusive culture and community minded organization where
giving back is encouraged
- A global team of curious lifelong learners guided by our
company values
- Ask us about our paid time off (PTO) and wellness and
healthcare benefits
- And yes... a great compensation package and performance bonus
opportunities, benefits you'd expect and maybe a few that would
pleasantly surprise you (like tuition reimbursement) Visit for more
information. A Bit More About Your Role We'll train you to be a
subject matter expert in your field, so you can provide exceptional
service whether through voice, chat or email interactions. We trust
you already have the necessary ingredient that can't be taught - a
caring and supportive nature to shine through as you help
customers. You'll also have a chance to make great new friends
within the TTEC community and grow your career in a dynamic,
family-friendly atmosphere. You'll report to a Team Lead. You'll
contribute to the success of the customer experience as well as the
overall success of the team. About TTEC Our business is about
making customers happy. That's all we do. Since 1982, we've helped
companies build engaged, pleased, profitable customer experiences
powered by our combination of humanity and technology. On behalf of
many of the world's leading iconic and hypergrowth brands, we talk,
message, text, and video chat with millions of customers every day.
These exceptional customer experiences start with you. TTEC is
proud to be an equal opportunity employer where all qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, sexual orientation, gender identity,
national origin, disability, or status as a protected veteran. TTEC
embraces and is committed to building a diverse and inclusive
workforce that respects and empowers the cultures and perspectives
within our global teams. We aim to reflect the communities we
serve, by not only delivering amazing service and technology, but
also humanity. We make it a point to make sure all our employees
feel valued, belonging, and comfortable being their authentic
selves at work. As a global company, we know diversity is our
strength because it enables us to view things from different
vantage points and for you to bring value to the table in your own
unique way.
Keywords: TTEC, Indianapolis , Insurance Customer Support Associate - Remote, Other , Indianapolis, Indiana
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