Call Center Consultant
Company: Hopebridge
Location: Indianapolis
Posted on: January 27, 2023
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Job Description:
You possess excellent communication skills, strong customer
service skills, and the ability to build positive relationships. As
a Call Center Consultant, you will be responsible for responding to
customer or employee inquiries, providing information, and
resolving customer issues. Our Call Center Consultants follow call
scripts to handle various topics; however, they are also required
to think on their feet and provide reliable follow-up for more
complex issues not already scripted.
What You'll Do
Answer incoming calls from customers and employees
Assist customers with requests for information, contacting the
appropriate colleagues, handling complaints, resolving issues, and
escalating for help when needed
Follow instructions for logging the required details for inquiries
and complaints
Take down essential information from inbound calls, route to the
appropriate colleagues internally, and follow-up through
resolution
Benefits and Perks
Monday through Friday schedule
19 days of PTO (11 days of paid time off, 7 paid holidays, 1 paid
flex holiday)
Health, vision, and dental insurance
Short and long-term disability insurance
401K with company match
Starting rate of $18.00 per hour
Location
Indianapolis, Indiana 46268
Profile of an Ideal Candidate
Associates degree required
At least 1 year of customer service experience in healthcare
required
Knowledge of HIPPA and medical terminology preferred
Working knowledge of Microsoft Office Suite
Working knowledge of office equipment such as copiers, printers,
and fax machines
Hopebridgeis proud to be an Equal Employment Opportunity and
affirmative action employer. We want applicants of diverse
backgrounds and hire without regard to race, color, gender,
religion, national origin, ancestry, citizenship, disability, age,
sexual orientation, or any other characteristic protected by
law.
Keywords: Hopebridge, Indianapolis , Call Center Consultant, Other , Indianapolis, Indiana
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