Call Center Consultant

Company: Hopebridge
Location: Indianapolis
Posted on: January 27, 2023

Job Description:

You possess excellent communication skills, strong customer service skills, and the ability to build positive relationships. As a Call Center Consultant, you will be responsible for responding to customer or employee inquiries, providing information, and resolving customer issues. Our Call Center Consultants follow call scripts to handle various topics; however, they are also required to think on their feet and provide reliable follow-up for more complex issues not already scripted.

What You'll Do
Answer incoming calls from customers and employees
Assist customers with requests for information, contacting the appropriate colleagues, handling complaints, resolving issues, and escalating for help when needed
Follow instructions for logging the required details for inquiries and complaints
Take down essential information from inbound calls, route to the appropriate colleagues internally, and follow-up through resolution
Benefits and Perks
Monday through Friday schedule
19 days of PTO (11 days of paid time off, 7 paid holidays, 1 paid flex holiday)
Health, vision, and dental insurance
Short and long-term disability insurance
401K with company match
Starting rate of $18.00 per hour
Location
Indianapolis, Indiana 46268
Profile of an Ideal Candidate

Associates degree required
At least 1 year of customer service experience in healthcare required
Knowledge of HIPPA and medical terminology preferred
Working knowledge of Microsoft Office Suite
Working knowledge of office equipment such as copiers, printers, and fax machines
Hopebridgeis proud to be an Equal Employment Opportunity and affirmative action employer. We want applicants of diverse backgrounds and hire without regard to race, color, gender, religion, national origin, ancestry, citizenship, disability, age, sexual orientation, or any other characteristic protected by law.

Keywords: Hopebridge, Indianapolis , Call Center Consultant, Other , Indianapolis, Indiana