Client Solutions Advisor - Indianapolis
Company: CCC Intelligent Solutions
Location: Indianapolis
Posted on: January 27, 2023
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Job Description:
About CCC
CCC Intelligent Solutions is a leading technology company helping
to improve the insurance claims process for millions of people. Our
award-winning SaaS platform connects more than 30,000 businesses,
including insurance carriers, repair facilities, automakers, part
suppliers, lenders, and others to streamline the process from start
to finish.
Our advanced capabilities in AI, IoT, telematics, blockchain, data,
and analytics drive continual innovation across our platform, as we
work to advance the multi-trillion-dollar P&C insurance
economy's digital transformation.
At CCC, our mission is to keep people's lives moving forward when
it matters most. Diversity of experience and perspective are key to
our pursuit so we can deliver a future of possibilities for our
customers. Find out more about CCC Intelligent Solutions by
visiting cccis.com.
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Job Description Summary
The primary objective of a Client Solutions Advisor is to help our
customers achieve their business goals. The CSA will do this by
providing regular servicing and communication to assigned repair
facilities and dealers, providing updates on industry items, events
and CCC developments. The CSA will provide training and support for
product updates, generate opportunities for new and existing
customers for new and add-on products to drive revenue growth in
assigned territory. The CSA will drive repair facility and dealer
adoption of CCC's electronic parts procurement solution to assigned
customers within territory. The CSA will have ownership to drive
adoption of all solutions within their customer base. The CSA will
help to obtain contract renewals from current customers and assist
in the A/R process. This is a true Field Employee role. Daily
territory travel and in-person engagement with customers is
required. Up to 50% overnight travel should be expected. Must live
somewhere within the territory of Indiana/ W. Kentucky.
Job Duties
* Provide value added customer service to an assigned dealer and
repair facility client base (territory) with focus on driving
product usage and adoption
* Deliver required product training on all sales to customers
* Provide onsite & remote problem solving and field support to
assigned customer base
* Provide support to Internal Departments on an on-demand basis for
special projects
* Drive product adoption by gaining buy-in from Key Decision
Makers, create an environment for positive adoption by effectively
communicating the "Why" and the "What's In It For Them?" (WIIFT) to
ALL employees of a customer's business, and ensure successful
adoption of products by providing compelling reporting (Reduced
calls for status updates, higher Customer Satisfaction, review of
online customer reviews in Carwise, etc.)
* Work with Manager, Project Manager(s), Dealer Sales Executives,
Regional Business Managers and Inside Sales Representatives to
drive sales-through-adoption efforts, including but not limited to
sales assistance and pre/post implementation support to develop and
maintain Territory Business Plan to maximize net revenue
growth.
* Conduct customer visits based on Territory Plan with the goal of
opportunity creation to drive revenue growth through the sale of
New or Add On products
* Conduct revenue retention activities within assigned territory
(Credits, cancellation requests, downgrade request, etc.)
* Assist in the collection of past due account receivables
* Complete all activities/tasks in accordance with established
guidelines including recording of activities for accurate
reporting
* Responsible for maintaining current Technical, Business and
Industry Knowledge and is a subject matter expert on CCC Products
and Services
* Develop and maintain relationships with internal and external
industry contacts (Insurance, Vendors, Dealer Outside Sales
Representatives, OEM Brand Representatives, Bodyshop Associations,
etc.)
* Conducts presentations to internal and external groups including:
Bodyshop Association, insurance company focus groups, and industry
vendors groups
* Able to demonstrate strong industry business acumen
* Ability to provide in depth process reviews and implementation of
improved processes
Qualifications
* College Degree Preferred
* One to two years of Dealership and/or Collision Industry
experience working in a Dealer ship and/or Repair Facility or
similar position is desired
* Understanding of the collision repair and dealership environment
preferred
* Demonstrates leadership, motivational and influencing skills
* High level of proficiency with MS Office
(PowerPoint/Excel/Word)
* Technical/Computer Proficiency Required
* Previous Territory Management experience desired
* Previous B2B Account Management desired
* Daily territory travel required
* Up to 50% overnight travel per month
Key Competencies
* Strong oral and written communication skills
* Strong work ethic, with a high energy level
* Decision Making
* Priority Management
* Thinking Strategically
* Collision Industry Knowledge
* Commitment to Results
* Customer Focus
* Problem Solving
* Acting with Integrity and Trust
* Team Effectiveness
* Adaptability
About the company's Commitment to its employees:
CCC Intelligent Solutions employees are part of an inclusive
culture that brings together diverse backgrounds and perspectives.
Our team is defined by our values of: Integrity, Customer-Focus,
Innovation, Diversity & Inclusion, and Tenacity. Together, we help
our clients and each other achieve new goals.
CCC is committed to providing employees with opportunities to
advance their careers and skillsets. CCC team members receive
access to training and education reimbursement is available.
CCC offers competitive compensation and generous benefits. Health
insurance, PTO, 401K, are just some of the benefits available to
team members. CCC's top priority is the health and safety of our
clients and our staff, which is why we have expanded our remote
work benefits during the COVID-19 pandemic. Qualified job
candidates will be interviewed by phone and video. Dependent upon
role and responsibilities, new hires will be eligible for remote
work immediately, with all necessary office equipment provided upon
start date.
Each team member plays an important role in the company's success
and each team member has a voice. CCC employee engagement and job
satisfaction ratings consistently exceed industry norms -
underscoring the value CCC places on its employees.
Keywords: CCC Intelligent Solutions, Indianapolis , Client Solutions Advisor - Indianapolis, Other , Indianapolis, Indiana
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