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Enrollment Counselor, Specialist

Company: Western Governors University
Location: Indianapolis
Posted on: January 27, 2023

Job Description:

If you're passionate about building a better future for individuals, communities, and our country-and you're committed to working hard to play your part in building that future-consider WGU as the next step in your career.Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

Job Profile Summary:The Enrollment Specialist position works extensively in the recruitment and enrollment of students for WGUs educational programs. Enrollment Specialists administer and coordinate the full life cycle student enrollment process by serving as the contact for potential and current WGU students who have applied or have questions regarding the WGUs enrollment process and programs.Enrollment Specialists identify and evaluate students' goals, ensure enrollment requirements are met, and establish proper expectations. Enrollment Specialists generate excitement, build rapport, guide, and empower students to take their next steps. Enrollment Specialists also provide outstanding student service by answering questions, mitigating concerns, providing program information, and monitoring students' progress throughout the entire enrollment process. Enrollment Specialists utilize multiple systems to track and report all student activity and progress accurately.Essential Functions and Responsibilities:

  • Interact with students via telephone, email/written correspondence to guide students through the entire enrollment process.
  • Continued and multiple student contacts, including setting appointments with students to ensure enrollment progress is made.
  • Proactively contact and follow up with students via telephone and email.
  • Answer questions and educate students on WGU programs and enrollment processes/requirements.
  • Manage student applications throughout the enrollment process by using best practices, including follow-up appointments and meeting deadlines.
  • Establish proper expectations regarding the student experience and WGU's culture.
  • Evaluate students' academic goals to align with degree program selection.
  • Resolve students' questions and concerns, and guide students throughout the enrollment process.
  • Maintain a current understanding of WGU degree programs.
  • Remain compliant with standards, guidelines, and policies set forth by WGU and the U.S. Department of Education.
  • Regularly collaborates and works with other departments, including admissions, transcripts, financial services, and student accounts, to ensure a streamlined enrollment process.
  • Performs other related duties as assigned.Knowledge, Skill and Abilities:
    • Strong oral and written communication and demonstrated human relation skills.
    • Will have demonstrated problem-solving skills.
    • Ability to use a personal computer and Internet experience essential. Capable of working remote web media for remote communications and presentations.
    • Strong multi-tasking skills.
    • Appropriate resources and involves partners when appropriate. Is future oriented. Assesses what will help or hinder achieving goals. Focuses on what is important.
    • Deals with others in a considerate, respectful, and unbiased manner. Approaches conflict proactively. Solicits and shares feedback openly. Listens with empathy and maintains composure.
    • This individual draws on facts collected from a broad knowledge of WGU's goals and processes.
    • Corrects behaviors and communication styles to meet the needs of a wide range of situations. Tackle obstacles appropriately and is comfortable with ambiguity.
    • Accountable to others; does what it takes to get the job done. Actions are consistent with words. Follows through on commitments and exhibits exceptional integrity.
    • Displays commitment to the organization and personal growth. Is self-motivated and able to motivate and inspire others. Asserts self appropriately to champion ideas. Tells the truth directly and constructively.
    • Self-directs with a strong tendency for action. Leads the way to improve performance or processes and displays a keen interest in students and organization.Competencies: Organizational Impact:
      • Tasks are accomplished by following a defined standard or set of procedures to achieve day to day objectives with direct impact on the area of specialty.
      • The work is performed under moderate supervision and consists of routine tasks that may require advice and guidance from more senior personnel in the same area.Problem Solving and Decision Making:
        • Review's solutions and employs minor adjustments to work methods to solve problems that are routine and typically exist in current work processes and systems.
        • May be required to highlight areas of concerns/problems and offer potential solutions.
        • Problems and issues faced are generally routine but may require interpretation of procedures or polices to resolve.Communication and Influence:
          • Communication with contacts within the job area is typical, and information that is provided or obtained may require some explanation or interpretation to reach agreement.Leadership & Talent Management:
            • May provide minimal guidance and assistance to new or entry level employees.Job Qualifications:Minimum Qualifications:
              • Requires basic knowledge of standards and processes within a narrow scope of work.
              • Typically requires a minimum of 3 years of experience.
              • May require vocational or technical education in addition to prior work experience.Department Specific Minimum Qualifications:
                • Strong experience with distance education and distance learning students is preferred.
                • Must work set schedule with hours that may include evenings and weekends.
                • Must have basic computer skills, including experience working with Microsoft Office programs, navigating multiple software programs simultaneously, and managing high volumes of phone calls and emails.
                • Experience in a call center environment.Preferred Qualifications:
                  • Basic mathematical skills, strong Microsoft Excel skills preferred.
                  • Bachelor's degree required or Associate degree with equivalent work experience.
                  • Physical Requirements:
                    • Prolonged periods sitting at a desk and working on a computer.
                    • Must be able to lift up to 15 pounds at times.#INDWGU #LI-ES1 #AA #DI
                      As an equal opportunity employer, WGU recognizes that our strength lies in our people. We are committed to diversity.

Keywords: Western Governors University, Indianapolis , Enrollment Counselor, Specialist, Other , Indianapolis, Indiana

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