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Production Support

Company: GDHinc.
Location: Indianapolis
Posted on: March 19, 2023

Job Description:

System Description: Candidate shall be part of the Production Support team responsible for providing technical production support and administration to the Department of Defense Cash Accountability System (DCAS). DCAS was the selected enterprise solution for Department of Defense reporting which will interfaces with Department of Defense enterprise resource planning systems, accounting systems, and the Department of the Treasury. Team members are involved in all phases of DCAS production support, including on-going continuous production support, pre-release implementation testing, actual implementation of new releases to production, and post-implementation support. Additionally, team members will provide End-of-Month (EOM) support to the DFAS-Cleveland Treasury Reporting Team in the form of performing EOM checks and applying known workarounds, along with coordinating with the Treasury Reporting Team for any needed additional corrective action.

As part of on-going DCAS Production Support, Peraton team members participate in production support calls with end-users and other stakeholders to review and discuss new production Incidents (Reported production issues/questions), along with providing updates on status/resolution of previously discussed incidents.

Job Responsibilities:

---Review and document defects against defined business rules and system requirements throughout the systems development life-cycle.

---Analyze complex situations and recommend solutions to the client.

---Attend daily stand-up meetings with project team and provide detailed analysis when requested.

---Provide daily, month end and fiscal year end support to operations customers/users and system interface partners

---Monitor, research and resolve daily production trouble incidents using ServiceNow ITSM (IT Service Management)

---Perform testing of implementation scripts and actual implementation of software releases into production

---Use Oracle PL/SQL to create, modify, and maintain production scripts. Develop SQL queries for extracting data and performing requested analysis of data

---Monitor system performance and make recommendations for tuning PL/SQL code and Oracle database layer to improve performance.


---6 + years of software development experience required.

---Knowledge of IT Service Management practices is beneficial. Specific experience with ServiceNow ITSM (IT Service Management) is desirable

---Experience with System Development Life Cycle models (Primarily Agile, but Waterfall is possible) required. Specific experience with ServiceNow ITBM Agile Development is a plus.

---Strong working knowledge of Oracle PL/SQL and ability to write scripts to query databases

---Oracle 12c or higher

---Database administration/tuning skills would be very desirable

---Strong working knowledge of UNIX, UNIX shell scripting and crontab scheduling

---Experience with use of version control software. Specific experience with Subversion/Eclipse for software version control is desirable.

---SFTP File Transfer set-up knowledge

---Excellent interpersonal, consultative skills.

---Excellent documentation and communication skills.

---Self-motivated and ability to motivate others.

---Good problem-solving skills

---Strong working knowledge of quality assurance methodologies.

---Ability to follow complex instructions, work independently, or function in a team as needed.

---Knowledge of commonly used concepts, practices, and procedures for full product development life-cycle desired.

---Ability to prioritize, plan, organize and manage multiple tasks efficiently.

---Ability to effectively present to and interact with all levels of management.

---Highly adaptive and flexible to a changing environment.

---CompTIA Security+ certification is a plus.


---Bachelor's degree in computer science or equivalent training required.

---6-7 years experience required.


Keywords: GDHinc., Indianapolis , Production Support, Other , Indianapolis, Indiana

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