Contact Center Representative
Company: AAA Hoosier Motor Club
Location: Indianapolis
Posted on: March 19, 2023
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Job Description:
Job Details
Level
Entry
Job Location
College Park - 8751 Wesleyan Road - Indianapolis, IN
Position Type
Full Time
Education Level
High School
Travel Percentage
None
Job Category
Customer Service
Description
ABOUT AAA HOOSIER MOTOR CLUB:
Since 1902, AAA Hoosier Motor Club, headquartered in Indianapolis,
provides membership benefits including emergency roadside
assistance, retail discounts and a variety of products and services
for its 400,000 members across Indiana. It also operates a
full-service travel agency and an insurance agency which markets
and sells auto, home and life insurance. Hoosier Motor Club has 300
employees and operates 12 retail branch offices including seven in
metro Indianapolis as well as Bloomington, Clarksville, Kokomo,
Lafayette, Muncie, and Terre Haute. And it is an affiliate of the
American Automobile Association (AAA), the largest motoring and
leisure travel organization in North America with more than 60
million members.
Position Summary:
Perform non-dispatch-based Member Contact Center customer service
duties with prompt, professional service for our high-volume member
call center.
This Job Might be Right for YOU if:
Duties and Responsibilities:
1. Perform customer service duties including, but not limited
to:
a. process the member's rescue request equal to peer group and/or
with the talk time at a rate of no more than 3.5 minutes on
average;
b. apply knowledge of ERS service policy and procedures and relay
this information clearly and understandably to every member
situation;
c. answer member inquiries relative to department or direct members
to correct responsible department through working knowledge of AAA
programs;
d. grasp procedures and administer all functions related to Contact
Center Representative Standard Operating Procedure and AAA Plus
programs;
e. maintains appropriate records;
2. Establish and maintain positive communication and professional
demeanor with members, employees, and management which may include,
but not limited to:
a. working as a team with individuals within and outside the
department; and
b. communicating all deviations and problems to supervisor.
3. Maintain a flexible calendar for scheduling purposes and an
acceptable record of punctuality and attendance.
4. Promote AAA membership and benefits through knowledge of Hoosier
Motor Club programs. Accept and process membership applications and
renewals in a proficient manner.
5. Report to supervisor.
6. Perform other duties as requested by management.
Qualifications
Education and/or Experience Requirements:
High school diploma or general education degree (GED); or one to
three months related experience and/or training; or equivalent
combination of education and experience. Knowledge of Communication
Center and Dispatcher functions preferred.
Skill Requirements
Physical Effort:
Facebook:
www.facebook.com/aaahoosier
Company Website:
www.hoosier.aaa.com
Employment Videos:
https://youtu.be/jV256FGhr8o
https://youtu.be/rEdQBkE-MRc
Keywords: AAA Hoosier Motor Club, Indianapolis , Contact Center Representative, Other , Indianapolis, Indiana
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here to apply!
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