Field Operations Specialist
Company: Veolia Water Technologies and Solutions
Location: Indianapolis
Posted on: March 19, 2023
Job Description:
Around the globe, we help cities and industries manage, optimize
and make the most of their resources. We provide an array of
solutions related to water, energy and materials to promote a
cleaner more sustainable world for all of us.
The collective expertise and passion of our people, combined with a
broad portfolio of over 10,000 technologies, makes us uniquely
positioned to deliver solutions that positively impact the
environment.Come be part of something special - start your journey
today!
Field Operations Specialist of the Services Technical Operations
team with focus on effective projectclosure, plant optimization
implementation, customer support and customer issue resolution.
This rolewill be responsible for providing world class support to
the ES install base customers. The Field OperationsSpecialist is
accountable for managing customer issues to closure through both on
site and remote accesswith the customers. Responsibilities include
implementation of all necessary EHS, design standards,procedures,
governance and processes required to represent the company as a
customer facing SubjectMatter Expert (SME). This is a highly
networked role that requires an ability to work under pressure,
makeoperational decisions under challenging deadlines. It will
require strong people management andtechnical skills.
Responsibilities:
- Supporting the customers globally who have purchased a Veolia
based system or products.
- Responsible for resolving systemic issues and leading the
necessary experts to a resolution.
- Use their knowledge, and their observations of events at
customers sites to formulate a plan to resolve the customer
issues.
- Ensuring that the VEOLIA customers (install Base) has the best
Customer Experience in the industry so that they return for high
margin replacements.
- Implement plant optimization techniques.
- Implement PLC/HMI/Controls optimization process for effective
post commissioning project closures.
- Organize and drive feedback to engineering and product
management for sustained product and project delivery
improvement.
- Training/Mentoring in house and in field of company staff or
partners for site visits, commissioning activities and
troubleshooting that is specific to Veolia products & their
operations, this includes knowledge about the product but also the
process and typical equipment and associated controls.
- Managing customer expectations and ensuring that the highest
standards are maintained by Veolia WTS employees at every
site.
- Communicate with fellow services, product team members,
engineering, process & controls groups to ensure issues are
recorded and understood to allow uninterrupted customer
service.
- Travel to customer sites to provide specific attention to
project closure to ensure the customer experience is
positive.
- Work independently, being able to set goals and accomplish
them.
- Root Cause Analysis experience/training for solving complex
product issues.
- Demonstrated understanding of Controls/Programming/Networks
across various water treatment systems.
- Mechanical experience and know-how (hands on, reading and
interpreting drawings, etc.),
particularly with water treatment equipment (pumps, valves,
instrumentation, relief valves, regulators, pneumatic systems,
etc.).
- Electrical experience and know-how (hands on, reading and
interpreting drawings, etc.), particularly with electrical panels
and water treatment equipment.
Qualifications/Requirements:
- Bachelor's degree (engineering or chemistry preferred); and a
minimum of 5 years of experience in water/wastewater treatment
projects or related fields.
- Ability to work in a fast pace environment and operate
independently to deliver business results.
- Clear and concise communication skills.
- Drive a winning mentality and culture.
- Knowledge of Veolia Water Technologies & Solutions products,
solutions, and applications. Excellent computer skills (i.e.,
Excel, Word and PowerPoint).
- Relevant field experience working on the Veolia WTS
products.
- Background in Root Cause Analysis (RCA) tools.
- Focus on customer relationships (both external and internal
customers). Understands balance between customer and VEOLIA
teams.
- Working knowledge and experience of PLC & HMI/SCADA programming
and troubleshooting (Rockwell, GE-IP/Emerson preferred).
- Working knowledge and experience with industrial networking and
fieldbus'.
- Mathematical skills, including math operations in all units of
measure, using whole numbers, fractions, decimals, ratio and
percentage.
- Knowledge of and/or demonstrated ability to learn new equipment
and processes related to VEOLIA WTS products and systems including
but not limited to RO/ED, UF/MBR, Ion Exchange, ADT and thermal
technologies.
- Demonstrates ability to read and interpret instruction and
safety manuals.
- Demonstrates ability to work independently.
- Demonstrates ability to plan multiple priorities, focus on the
most important ones.
- Demonstrates ability to adapt quickly to new problems, clients,
and situations.
- Demonstrates ability to make timely and correct decisions
without all the information.
- Ability to travel around North America 50% of the time
We offer competitive compensation and benefits working in a dynamic
environment with challenging projects and training provided to
ensure your success.
We realize diverse teams make smarter decisions, deliver better
results, and build stronger communities. We're an organization that
champions diversity and inclusion at every level and are proud to
be an equal opportunity workplace!
Keywords: Veolia Water Technologies and Solutions, Indianapolis , Field Operations Specialist, Other , Indianapolis, Indiana
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