Helpdesk Specialist

Company: Ryan Consulting Group
Location: Indianapolis
Posted on: March 20, 2023

Job Description:

Working Job Description

The Service desk specialist will be part of a team providing customer support/help desk activities for the Indianapolis NFMC Computer Service Desk. Responsibilities will include providing telephone and desk side support for all customer service/help desk activities from end users, such as answering calls, determining corrective actions, providing assistance in resolving problems and providing desk side support to users. Service desk specialist will provide at least tier one and two levels of end user technical support; they will be involved in various IT projects i.e., software and hardware rollouts and system updates.

Major Responsibilities:

---Provide the initial point of contact for computer users who are experiencing technical issues or need help with their desktop computing environment

---Respond to support requests by phone, email, and direct input

---Possess an in-depth knowledge of the Windows Operating System and experience with desktop software installation and configuration; experience with desktop and laptop hardware maintenance and repair to include the installation and configuration of peripherals such as printers, scanners, webcams, and other USB devices

---Experience working as a member of a team and have a customer-centric focus toward quickly resolving support requests

---Experience configuring and managing enterprise wireless networks a plus

Qualifications

---Minimum of 4 years in an enterprise environment of Computer Service Desk experience

---Associates Degree, or equivalent experience.

---Must have good people skills to service customers with a wide range of technical knowledge

---Good written and verbal communication skills to keep the customer informed and record actions taken to address technical problems

---Analytical and problem-solving skills for troubleshooting and resolving technical problems

Required Certification

Will have and maintain one of the following or equivalent certification or capable of attaining within one year hire

A+ Certification

Network+

MCP

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: Ryan Consulting Group, Indianapolis , Helpdesk Specialist, Other , Indianapolis, Indiana