Customer Support Associate - Indianapolis, IN

Company: Gainwell Technologies
Location: Indianapolis
Posted on: May 27, 2023

Job Description:

**Customer Support Associate - Indianapolis, IN*** **Please wait...** **Location:** Indianapolis, IN, US, 46204-1077 Responds to moderately complex customer inquiries and requests.**Essential Job Functions*** Answers telephones and responds to moderately complex customer questions and/or forwards call to appropriate personnel.* Researches customer inquiries and responds to appropriate parties in a timely manner.* Records calls, processes requests and updates account history with results of inquiry to include proper documentation.* Processes and distributes incoming and outgoing mail for multiple clients in accordance with established service level agreements.* Performs data entry and matches documents to appropriate accounts to verify up to date and accurate information.* Interfaces with team personnel, management, and customers in reference to customer service issues.* Reviews client reports on a weekly basis to ensure data integrity; prepares and submits report to management.* Reviews and recommends modifications to procedures and workflow as necessary to ensure efficient and effective processing of transactions.* Monitors daily transactions to ensure policy and procedures are in accordance with service level agreement.**Basic Qualifications*** High school diploma or G.E.D.* Four or more years of customer service or other telephone experience* Experience working with organizational functions and personnel* Experience working with fax machines, computer software, and telephone technology* Experience working with and skilled in the use of help desk software**Other Qualifications*** Business and analytical problem solving skills* Communication skills* Ability to work independently* Ability to follow oral and written directions**Work Environment*** Office environment* May require shift work

Keywords: Gainwell Technologies, Indianapolis , Customer Support Associate - Indianapolis, IN, Other , Indianapolis, Indiana