IN-DOH-Help Desk Coordinator Senior
Company: Capleo Global
Location: Indianapolis
Posted on: May 27, 2023
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Job Description:
Short Description:
ITOP Specialist
Complete Description:
Responsibilities and Duties
Oversee the Terminated Pregnancy system and reporting for the
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1.Respond to questions, inquiries, amendments, etc from TP
providers
2.Maintain tracking spreadsheets related to tp errors, duplicates,
etc,
3.Review the possible duplicate records for any issues or
indication that it could have been entered in error and then reach
out to the facilities and providers and inquire about the possible
duplicates and follow up with non-responsive providers
4.Data entry for abortion complication reports
5.Assist in the production and verification of media, researcher,
state reports
6.Daily checking of the Medical Pending, Affirmation Required, and
Registration Approval Queues to ensure no records miss timely
registration because of State staff.
Necessary Skills Contractor Must Possess
1.Individual must be data and data quality oriented. The goal of
the data quality team is to maintain and improve the quality of
data Vital Records produces and all team members should have this
goal in mind when completing daily duties.
2.The individual needs to be detail oriented. Responsibilities of
this position will be heavily involved with data cleaning,
maintenance of multiple spreadsheets tracking many different data,
and identifying errors or potential duplicated records.
3.The individual must have strong communication skills and be
patient enough to converse with difficult physicians and facility
staff. Customer oriented service is a major portion of the
position, as we communicate with the community providers almost
daily.
4.Individual must possess sufficient skills using Microsoft Office
applications, including but not limited to Word, Excel, Access, and
Teams.
5.Individual must possess strong work ethic and strong independent
working skills. Many aspects of this position are independent work
reviewing large sets of data.
Other Requirements
1.Individual must be available to commute to the IDOH main office
for at least the first month of employment for training.
2.Individual must have reliable and consistent access to an
internet connection and cellular service.
3.The individual must possess work integrity and comfortability
working with sensitive topics. The position is majorly involved
with termination of pregnancy and should not let personal views or
feelings on the topic impact the quality of their work or attention
to detail.
Keywords: Capleo Global, Indianapolis , IN-DOH-Help Desk Coordinator Senior, Other , Indianapolis, Indiana
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