First Party Collector - Remote Opportunity

Company: Brown and Joseph, LLC
Location: Indianapolis
Posted on: May 28, 2023

Job Description:

One of the fastest growing prominent Collection Agencies in the United States, based in Itasca, IL, has a - position open for an experienced 1st Party Collector. - The candidate will demonstrate strong problem-solving skills to resolve delinquent accounts by initiating timely collection activities and dispute resolution procedures. - The candidate will exhibit a customer centric demeanor during all interactions to best represent our company and clients while remaining firm in our collection practices. - The ideal candidate will be energetic, highly self-motivated, focused, goal-oriented, and able to easily handle rejection from debtors. - -Overview:

• Initiate outbound emails and telephone calls to resolve collection related issues in a professional manner while building and fostering customer relationships.
• Exhibit an understanding of debtor issues and take appropriate actions leading to resolution while acting with sense of urgency. - -
• Perform reconciliation on outstanding balances by analyzing data in collection related tools and account payment history. - -
• Collaborate professionally with internal customers to resolve process difficulties and system issues. - -
• Maintain a daily and accurate record of actions taken to resolve outstanding balances. - -
• Monitor collection history against monthly plan to ensure individual and department goals achieved. - -
• Exhibit a positive, problem-solving, and collaborative approach within team. - -Requirements:
  • -3 to 5 years' experience in a collection and/or account receivable role.
  • Demonstrate attention to detail and produce accurate, high-quality work.
  • Ability to successfully apply coaching and feedback.
  • Skilled in negotiation and persuasion.
  • Articulate communication skills (oral and written). - -
  • Utilize systems, tools, and training resources to the fullest extent to maximize potential.
  • Strong time management and problem-solving skills.
  • Excellent active listening and phone communication skills.
  • Ability to maintain composure and professionalism with difficult or irate customers during all interactions.
  • Aptitude for technology and proficient personal computer skills. - Basic to intermediate Excel skills required.
  • Ability to work in a fast-paced environment where change is common. - -Work Schedule:8:00 am - 5:00 pm. - No nights or weekends!Benefits:
    • Competitive hourly pay based upon experience and knowledge.
    • Earn commission based upon goals achieved.
    • Accrue paid time off (PTO) based upon years of service after probationary period expires. - -
    • Earn holiday pay after probationary period expires.
    • Minimal cost to employee for employee health care benefits. - -
    • Health club discount. -Brown & Joseph is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical--------- condition, pregnancy, genetic information, gender, sexual orientation, gender identity or ---expression, veteran status, or any other status protected under federal, state, or local law.Powered by JazzHR

Keywords: Brown and Joseph, LLC, Indianapolis , First Party Collector - Remote Opportunity, Other , Indianapolis, Indiana