Seasonal Licensing Facilitator

Company: TTEC
Location: Indianapolis
Posted on: May 28, 2023

Job Description:

Bringing smiles is what we do at TTEC--- for you and the customer. As a Seasonal Licensing Facilitator working -remotely -in -USA, you'll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.What You'll be DoingLooking for an opportunity where you'll make an impact on people upskilling their career? To lead individuals and inspire them to reach for amazing? In this role, you will support the educational guidance of adult learners who are seeking to become licensed professionals. Your expertise will enable learners to experience effective, engaging learning experiences in a virtual classroom setting. You will focus on innovative and creative techniques to ensure learner's success with obtaining their Resident State Insurance Sales License. -Also, as an experienced learner and expert, you will perform routine clerical duties, such as updating daily excel reports for tracking learner's progress.You'll report to the Licensing Manager. You prepare our associates to successfully obtain their insurance license(s) and appointment(s) to allow the company to conduct business in each state. -During a Typical Day, You'll

• Deliver and facilitate blended learning via virtual live classroom and/or on-site, while maintaining 100% accuracy of all training completion records and reports
• Manage communication between multiple departments and adult learners
• Coordinate day-to-day operations, processes, and reporting; administration for TTEC's global training platform
• Obtain and maintain a state exam passing rate of for potential candidates
• Understand and improve the key success metrics associated with each training goal
• Perform various other tasks and special projects, as requiredWhat You Bring to the Role
  • Must have an active -215 or 240 Resident State Insurance License
  • 1 year of Facilitation or Training experience with proficient knowledge of adult learning theory with strong attention to detail and desire to follow procedures
  • Able to create and deliver training, provide guidance and advice in a virtual and/or on-site learning environment while delivering classroom management skills specifically focused on -insurance (Medicare & U65 (ACA) to a individuals -
  • Above average knowledge of virtual learning technology, i.e. Zoom.
  • High level of integrity, judgment and follow through and ability to effectively adapt to ongoing varying work environment
  • Ability to lead and partner successfully with teams, management, and client with great interpersonal skills in with a diverse population
  • Computer experience with MS Office, customer relationship management applications, and learning management systems. -Compensation and Benefits
    • The anticipated starting salary range for individuals expressing interest in this position is $20-$23/hr.
    • Depending on location, you may be asked to be onsite and/or travel to a location for a predetermined time. -What You Can Expect
      • Supportive of your career and professional development
      • An inclusive culture and community minded organization where giving back is encouraged
      • A global team of curious lifelong learners guided by our company values
      • Ask us about our paid time off (PTO) and wellness and healthcare benefits
      • And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)Visit www.mybenefits.ttec.com for more information.About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.#LIRemote

Keywords: TTEC, Indianapolis , Seasonal Licensing Facilitator, Other , Indianapolis, Indiana