Lead CSR/Teller - North Michigan Road (Indianapolis) - Full Time
Company: Fifth Third Bank, N.A.
Location: Indianapolis
Posted on: May 29, 2023
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Job Description:
Make banking a Fifth Third better -
We connect great people to great opportunities. Are you ready to
take the next step? Discover a career in banking at Fifth Third
Bank.
GENERAL FUNCTION:
Provide excellent customer service in all interactions. Refer
customers to the appropriate business partner for a consultative
conversation. Responsible for the most complex duties of a CSR,
exercising considerable independent judgement. Responsible and
accountable for risk by openly exchanging ideas and opinions,
elevating concerns, and personally following policies and
procedures as defined. Accountable for always doing the right thing
for customers and colleagues and ensures that actions and behaviors
drive a positive customer experience. While operating within the
Bank's risk appetite, achieves results by consistently identifying,
assessing, managing, monitoring, and reporting risks of all
types.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Customer Experience:
--- Deepen relationships and treat customers with genuine care by
listening to their specific needs, asking questions to gain deeper
understanding, and seamlessly guide them to where their financial
needs can be met
--- Provide follow up to customer questions and find solutions to
address issues
--- Be responsive and timely with correspondence to keep lines of
communication open and clear
--- Maintain a position of trust and responsibility by keeping all
customer business confidential
--- Follow the Bancorp Code of Business Conduct and Ethics and
other related policies, always maintaining ethical behavior.
Operations:
--- Collaborate with Financial Center Manager to ensure all monthly
cash counts are completed.
--- Partner with Financial Center Manager to gather and report
monthly FCA requests.
--- Perform daily office responsibilities, working with the CSR and
Bankers, to maintain the efficient operation of the office.
--- Maintain a balancing record that is in line with policy. Find
and correct outages and assist others as needed.
--- Maintain knowledge of the bank policies and financial center
procedures and take responsibility to keep up to date on any
changes.
--- Demonstrate sound judgment in decision making, abiding to
established guidelines and procedures.
--- Assist in training newly hired Customer Service
Representative
Referrals:
--- During customer interactions and Customer Outreach identify
customer needs and refer customers to Bankers and business
partners, as appropriate, for a consultative conversation
--- Build and maintain a working knowledge of the Retail products
and services offered
--- Utilize appropriate tools for all referrals sent to personal
bankers and business partners for tracking purposes
Perform other duties as assigned
SUPERVISORY RESPONSIBILITIES: None.
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
--- High school diploma/GED.
--- Work involves extensive cash handling.
--- Position requires in-depth knowledge of retail policies and
procedures, to perform the essential duties with minimal
supervision.
--- Work involves contact with the public, adhere to dress code
guidelines.
--- Must have the ability to interact comfortably and confidently
with the public.
--- Work requires the ability to take initiative and demonstrate
sound judgment in decision-making and problem resolution.
--- Act as a leader and a resource for both customers and platform
team.
--- Demonstrate the company's core values, work as one bank, take
accountability, be respectful & inclusive, act with integrity.
--- Need to have flexibility in scheduling.
WORKING CONDITIONS:
--- Normal office environment.
--- Extensive viewing of computer screens.
Lead CSR/Teller - North Michigan Road (Indianapolis) - Full
Time
LOCATION -- Indianapolis, Indiana 46268
Fifth Third Bank, National Association is proud to have an engaged
and inclusive culture and to promote and ensure equal employment
opportunity in all employment decisions regardless of race, color,
gender, national origin, religion, age, disability, sexual
orientation, gender identity, military status, veteran status or
any other legally protected status.
Introduce yourself to our team to stay connected on future
opportunities. We look forward to finding the right place for you.
Are you ready to take the next step?
Fifth Third Bank, National Association is one of the top-performing
banks in the country, with a history that spans more than 150
years. We've staked our claim on looking at things differently to
make banking a Fifth Third better. This applies to our
relationships with customers and employees alike.We employ about
18,000 people while offering:--- A chance for employees to build
their future, with supportive career development and comprehensive
health and financial wellness programs.--- An environment where we
win together by celebrating achievements and working
collaboratively.--- An opportunity to make a difference in a
positive and lasting way. Everything we do is geared toward
improving lives.We're proud that Fifth Third is a warm and caring
place to grow - as a customer and as a team member.
Keywords: Fifth Third Bank, N.A., Indianapolis , Lead CSR/Teller - North Michigan Road (Indianapolis) - Full Time, Other , Indianapolis, Indiana
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