Team Lead, Quality Assurance

Company: TTEC
Location: Indianapolis
Posted on: November 18, 2023

Job Description:

Bringing smiles is what we do at TTEC--- for you and the customer. As a Quality Assurance Team Lead working on-site in Malta, New York, you'll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.
What You'll be Doing
Do you have a passion for leading, mentoring, and coaching? Looking for an opportunity to learn more about the industry and gain direct management experience? In this role, you'll support and motivate your team to make sure they're on track to meet goals. You'll work to answer associate's questions, issues, and customer escalation while ensuring quality customer experience on every call as you're the first-line manager for your team.
You'll report to the Quality Assurance Manager. We're looking for a leader to Act as one, as you will encourage and motivate your team to resolve issues, accomplish goals, and influence their career mobility.
Compensation and BenefitsFor this New York United States-based position, the expected base salary is $54,000-$63,000 USD.During a Typical Day, You'll

• - - Coach associates to ensure achievement of company and client goals while addressing employee-related issues and coordinating training on new or revised information relating to services, products or processes of projects
  
• - - -Bring your time management and organizational skills to manage multiple, complex, ongoing tasks and projects while monitoring the absence and attendance of your team
  
• - - -Motivate and develop your team with your open, honest manner and high level of integrity in providing feedback and acknowledging a job well done What You Bring to the Role
  
  • - - - -Resident of New York, USA
    
  • - - - -Associate degree, technical school or equivalent work experience
    
  • - - - -Continuously promote a performance-driven culture and always work towards reaching for amazing
    
  • - - - -Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks
    
  • - - - -Consistently mentor and inspire associates
    
  • - - - -Customer-focused mindset
    
  • - - - -Computer experienceWhat You Can Expect -
    
    • - - - Supportive of your career and professional development
      
    • - - - An inclusive culture and community minded organization where giving back is encouraged
      
    • - - - A global team of curious lifelong learners guided by our company values
      
    • - - - Ask us about our paid time off (PTO) and wellness and healthcare benefits
      
    • - - - And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)Visit www.mybenefits.ttec.com for more information.
      About TTECOur business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
      TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
      #LI-On-site
      

Keywords: TTEC, Indianapolis , Team Lead, Quality Assurance, Other , Indianapolis, Indiana