Patient Information Coordinator - National Remote
Company: UnitedHealth Group
Posted on: November 18, 2023
You'll enjoy the flexibility to telecommute* from anywhere
within the U.S. as you take on some tough challenges. Energize your
career with one of Healthcare's fastest growing companies. - -
Optum is a global organization that delivers care, aided by
technology to help millions of people live healthier lives. The
work you do with our team will directly improve health outcomes by
connecting people with the care, pharmacy benefits, data and
resources they need to feel their best. Here, you will find a
culture guided by diversity and inclusion, talented peers,
comprehensive benefits and career development opportunities. Come
make an impact on the communities we serve as you help us advance
health equity on a global scale. Join us to start Caring.
Connecting. Growing together.
Like you, -UnitedHealth Group -is strong on innovation. And like
you, we'll go the distance to deliver high-quality care. As part of
our clinical support team, you will be a key component in customer
satisfaction and have a responsibility to make every contact
informative, productive and positive for our members and providers.
You'll have the opportunity to do live outreach, educating members
about program benefits and services while also helping to manage
member cases. Bring your skills and talents to a role where you'll
have a chance to make an impact.
This is high volume, customer service environment. You'll need to
be efficient, productive and thorough dealing with our members over
the phone. You also must be able to work a flexible schedule that
includes evening hours.
This position is full-time (40 hours/week) Monday - Friday.
Employees are required to have flexibility to work any of our
8-hour shift schedules during our normal business hours of 8:00am -
5:00pm CST local time. It may be necessary, given the business
need, to work occasional overtime.
This will be on the job training - (2 weeks with L&D, 2 weeks
with HM and then 2 weeks within the role ). The hours during
training will be 8am to 5pm CST, Monday - Friday.
*All Telecommuters will be required to adhere to UnitedHealth
Group's Telecommuter Policy.
- Manage administrative intake of members
- Work with hospitals, clinics, facilities and the clinical team
to manage requests for services from members and/or
- Process incoming and outgoing referrals, and prior
authorizations, including intake, notification and census
- Assist the clinical staff with setting up documents/triage
cases for Clinical Coverage Review
- Handle resolution/inquiries from members and/or providers
You'll be rewarded and recognized for your performance in an
environment that will challenge you and give you clear direction on
what it takes to succeed in your role as well as provide
development for other roles you may be interested in.Required
- High School Diploma / GED and/or equivalent work
- 2+ years of customer service experience
- Experience with Microsoft Word, Microsoft -Excel (create, edit,
save documents and spreadsheets) and Microsoft Outlook (email and
- Must be 18 years of age or older
- Ability to work any of our 8-hour shift schedules during our
normal business hours of 8:00am - 5:00pm CST local time. -
- Experience working within the health care Industry and with
health care insurance
- Experience working in a hospital, physician's office or medical
- A clerical or administrative support background
- Knowledge of ICD-9 and CPT codes
- Experience working in a call center
- Required to have a dedicated work area established that is
separated from other living areas and provides information
- Ability to keep all company sensitive documents secure (if
- Must live in a location that can receive a UnitedHealth Group
approved high-speed internet connection or leverage an existing
high-speed internet service
California, Colorado, Connecticut, Nevada, New Jersey, New York,
Washington or Rhode Island Residents Only: The hourly range for
California / Colorado / Connecticut / Nevada / New York / New
Jersey / Washington / Rhode Island residents is $16.00 - $27.31 per
hour. Pay is based on several factors including but not limited to
education, work experience, certifications, etc. In addition to
your salary, UnitedHealth Group offers benefits such as, a
comprehensive benefits package, incentive and recognition programs,
equity stock purchase and 401k contribution (all benefits are
subject to eligibility requirements). No matter where or when you
begin a career with UnitedHealth Group, you'll find a far-reaching
choice of benefits and incentives.
At UnitedHealth Group, our mission is to help people live healthier
lives and make the health system work better for everyone. We
believe everyone-of every race, gender, sexuality, age, location,
and income-deserves the opportunity to live their healthiest life.
Today, however, there are still far too many barriers to good
health which are disproportionately experienced by people of color,
historically marginalized groups, and those with lower incomes. We
are committed to mitigating our impact on the environment and
enabling and delivering equitable care that addresses health
disparities and improves health outcomes - an enterprise priority
reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an
Equal Employment Opportunity / Affirmative Action employer, and all
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, age, national origin,
protected veteran status, disability status, sexual orientation,
gender identity or expression, marital status, genetic information,
or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are
required to pass a drug test before beginning employment.
Keywords: UnitedHealth Group, Indianapolis , Patient Information Coordinator - National Remote, Other , Indianapolis, Indiana
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