Tech Team Specialist

Company: Johnson Controls, Inc.
Location: Indianapolis
Posted on: November 19, 2023

Job Description:

What you will do:Provide specialized technical support by performing upload and download related functions for National Account and Core Commercial customer. Position utilizes knowledge of low end, high end panels and special programming projects. Position requires high degree of technical ability to research and resolve issues on DMP, Radionics, Focus, Safewatch, Vista and DSC panels, including special programming projects.How you will do it:

• Take inbound phone calls from technicians requesting uploads and downloads, programming information into new or existing accounts in response to tech request or by scope of work.
• Generates field service work order requests when unable to establish remote DLL session.
• Completes data entry into programming if required when completing a download.
• Resolves technical issues through research and investigation and responds back to appropriate parties via phone.
• Performs and issues confirmations when panel download has been completed.
• Other duties as assigned.What we look forEducation:
  • High School Degree or equivalentExperience:
    • Minimum three years alarm installation, DLL, technical support, or data processing experience preferred
    • Ability to perform technical research to resolve complex problems in various versions of Focus, Safewatch, Vista, Radionics, DMP and DSC panels
    • Demonstrated knowledge of all panel types and special programming projectsSkills:
      • Strong customer service and problem solving skillsAt Johnson Controls, we're shaping the future to create a world that's safe, comfortable and sustainable. Our global team creates innovative, integrated solutions to make cities more connected, buildings more intelligent and vehicles more efficient. We are passionate about improving the way the world lives, works and plays. The future requires bold ideas, an entrepreneurial mind-set and collaboration across boundaries. You need a career focused on tomorrow. Tomorrow needs you.Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit . If you are an individual with a disability and you require an accommodation during the application process, please visit .
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Keywords: Johnson Controls, Inc., Indianapolis , Tech Team Specialist, Other , Indianapolis, Indiana