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Security Customer Care Specialist

Company: DEFENDER SECURITY
Location: Indianapolis
Posted on: September 15, 2018

Job Description:

Security Customer Care Specialist OverviewMission of Security Customer Care Specialist: Our Customer Care Specialist position is an opportunity to put your communication, problem solving, and superior service skills to work while providing valuable information and resources to the people we serve.ResponsibilitiesESSENTIAL FUNCTIONS:Shift= 4pm-Midnight Monday-Friday, Every other Saturday from 12pm-8pmResponds to customer questions via telephone and written correspondence regarding basic information, billing, and/or contract questions, as well as other information the customer may need.Analyzes problems and provides information/solutions.Establishes and develops strong and effective relationships with Customers by providing consistently high levels of service; responds in a timely and thorough manner to exceed customer expectations.Exercises discretion and judgment in determining and implementing appropriate actions to resolve complex customer issues and achieve first contact resolution.Researches and analyzes data to address operational challenges and customer service issues.Uses computerized systems for tracking, information gathering and troubleshooting.Clarifies Customer requirements by asking, probing, and confirming understanding of requirements or problems.Required to meet department goals and expectations.Solving challenging problems for customers that impact their needsFully proficient in all key areas; performs many complex functions required by the Customer Care position.QualificationsBackground and Minimum Years ExperienceEducation: High School Diploma or equivalentComputer literate with the ability to learn DEFENDERS software applications and supporting systemsMinimum 2 years of call center experience requiredMinimum 2 years of customer service experience requiredMust complete and pass a pre-employment drug/background check.Preferred skills:Excellent written and oral communication skillsExperience resolving issues in a customer service environmentEnthusiastic, high energy, positive approach to solving problemsQuality focused decision making skillsIf found to be qualified for the next step of our process, you may receive an email and/or text message from our DEFENDERS Talent Attraction team.Company Code122Connect With Us!Not ready to apply?for general consideration.Job ID 2City HEADQUARTERS- CECCategory Customer Service/Support Associated topics: associate, call center, call center specialist, client, coordinator, customer service, customer service representative, intern, technical assistant, telephone service representative

Keywords: DEFENDER SECURITY, Indianapolis, Security Customer Care Specialist, Other, Indianapolis, Indiana

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