IndianapolisINRecruiter
the smart solution for Indianapolis jobs

Desktop Support Specialist

Company: Butler University
Location: Indianapolis
Posted on: May 19, 2019

Job Description:

Desktop Support Specialist Job no: 493366 Work type: Staff Full-time Location: Indianapolis Categories: Information Technology Position Overview Butler University's Information Technology department is seeking a passionate Desktop Support Specialist experienced in desktop, desk side, and application support. The Specialist will join a Desktop Operations team that values education, collaboration, innovation, and fun. In addition to serving as a senior technical resource for the team, the individual will oversee a team of student employees supporting Butler faculty, staff, and visitors to resolve issues pertaining to Butler-owned technology. Candidates must be highly organized and excellent communicators, and have a passion for providing consistent, high-quality service to Butler's faculty and staff. The Specialist is vital in ensuring the daily operation of campus technology. While most work is processed and resolved in the form of cases, larger, long-term projects are also in this position's duties, such as the execution of the desktop replacement cycle for both faculty/staff and labs/classrooms. Supervising and continually training a team of 20-30 student employees is also a constant focus for this role, as is generating technical documentation to benefit internal and external audiences. Butler IT's Desktop Operation team oversees more than 2,500 Butler-owned devices, as well as other classroom mediation technology and A/V equipment across an ever-growing campus. All interested applicants should be driven, detail-oriented, flexible, organized, and team-oriented. Primary Responsibilities Resolve support incidents/requests (cases) ensure problem ownership and promote end-user satisfaction. Identify, troubleshoot, and resolve problems as part of a team. Provide and be committed to exceptional customer service and proactively undertake initiatives that improve customer experience. Serve as manager for a group of 20-30 student employees working to support the Desktop Operations team. Maintain appropriate staffing levels by hiring, firing, and scheduling student employees. Assist with creation and ongoing updates of training materials for student employees. Assist with the organization and execution of the desktop replacement cycle for both faculty/staff and labs/classrooms. Maintain appropriate (just in time) inventory levels for computer hardware including desktops, laptops, and peripherals across several vendors, ordering additional equipment as needed Minimum qualifications include Excellent verbal and written communication skills. Demonstrated organizational skills with exceptional attention to detail. Proven customer service and telephone skills. Professional appearance and demeanor under pressure. Proven experience in supervising a team and managing its workflow. Self-starter, capable of making independent decisions. Proven experience in analyzing processes to identify strategies for improvement. Ability to analyze complex problems and solve issues with little or no prior experience. Ability and desire to thrive in a team environment. Willingness to work extra hours when needed some evenings, early mornings and weekends Preferred qualifications include Experience working in a technical support environment and supporting enterprise systems such as Office 365, Active Directory, and VMWare. Experience supporting LMS systems such as Canvas. Experience supporting audio/visual capture system such as Panopto. Experience with writing, organizing and maintaining technical documentation. Experience with an enterprise desktop management system (SCCM or JAMF). General experience with Windows and Macintosh desktop operating systems working knowledge of Microsoft Office applications hardware troubleshooting and repair experience. Experience managing and organizing a small to medium team of junior/student employees. Experience in a higher education and/or a large/complex IT organization. College degree. Experience leading projects. Butler University is committed to enhancing the diversity of the student body and our faculty and staff. In addition hiring decisions are made on the basis of an individual's qualifications, past experience, overall performance, and other employment-related criteria. Butler University provides equal opportunities for employment and advancement for all individuals, regardless of age, gender, gender identity, sex, race, religion, color, disability, veteran status, sexual orientation, national origin, or any other legally protected category. Advertised: April 11, 2019 Applications close:

Keywords: Butler University, Indianapolis , Desktop Support Specialist, Other , Indianapolis, Indiana

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Part-Time Shopper/Driver - Covington
Description: Shipt is a membership-based marketplace that helps people get the things they need, like fresh produce and household essentials, from stores they trust. Help people save time and have fun while you're (more...)
Company: Shipt
Location: Covington
Posted on: 05/24/2019

Now Hiring Established Team Drivers - No Touch Freight
Description: How Does Flat Pay Work Teams are pre-made The same paycheck every Friday Work harder, drive more and have the opportunity to earn even more Flexible hometime
Company: Pegasus Transportation
Location: Middletown
Posted on: 05/24/2019

Diesel Technicians
Description: Diesel Technician Benefits: We offer a highly competitive compensation package, boot allowance, and tuition reimbursement.
Company: Dart Transit Company
Location: Middletown
Posted on: 05/24/2019


Truck Driver - Lease - Earn up to $165,000/Year - 99% No-Touch Freight
Description: CDL A Truck Driver Job - Owner Operator - 65 of Load Rate - Lease Purchase Earn UP To 165,000/year or moreRegional - 100 Fuel Surcharge 2 CPM Monthly Loyalty BonusCDL
Company: Dart - Lease & Owner Operator
Location: Covington
Posted on: 05/24/2019

CDL-A Lease Purchase Truck Driver - Fairfield
Description: Flatbed CDL-A Lease Purchase Truck Driver Jobs 8K Elite Bonus, Zero Money DownAt Boyd Bros., we are bound by values that reinforce your success. Theres a reason one
Company: Boyd Bros. Transportation
Location: Fairfield
Posted on: 05/24/2019

CDL-A Household Goods Truck Driver
Description: CDL-A HOUSEHOLD GOODS TRUCK DRIVER JOBSDrive How You Want. Drive Where You Want.As a division of UniGroup, and operating with more than 600 locations nationwide, United is sure to match
Company: United Van Lines
Location: Middletown
Posted on: 05/24/2019

Local CDL A Fuel Transport Drivers - Home Daily! - Fairfield
Description: Fuel Transport Drivers - Home Daily Excellent pay with Bonus Opportunities MUST HAVE HAZMAT and TANKER ENDORSEMENTS
Company: Santmyer Transportation
Location: Fairfield
Posted on: 05/24/2019

Truck Driver - Guaranteed Pay - Paid Training - Excellent Benefits - Covington
Description: Now Seeking CDL-A Company Drivers Owner OperatorsGuaranteed Pay Programs - Excellent Benefits--KAG Specialty Products is seeking
Company: KAG - Specialty Products
Location: Covington
Posted on: 05/24/2019

At Home Reps Needed PT/FT
Description: Seeking upbeat and motivated individuals to join our award winning team. This is a solid company that offers top
Company: AmeriPlan
Location: Fairfield
Posted on: 05/24/2019

Investment and Solutions Business Development Representative
Description: As an individual, your competitive spirit keeps you razor sharp. As a team member, your reliability makes you rock solid. br br The Expertise We re Looking For ul li A college degree preferred (more...)
Company: Fidelity Investments
Location: Covington
Posted on: 05/24/2019

Log In or Create An Account

Get the latest Indiana jobs by following @recnetIN on Twitter!

Indianapolis RSS job feeds