IndianapolisINRecruiter Since 2001
the smart solution for Indianapolis jobs

Instant Return Rep

Company: Hertz Rent a Car
Location: Indianapolis
Posted on: June 15, 2019

Job Description:

Location US-IN-Indianapolis Job ID ****** # Positions 2 Category Customer Service Division RAC Position Type Regular Full Time General Responsibilities The Instant Return Representative is an essential member of the airport location team and is the brand ambassador by providing the fastest, easiest, and most valued experience to our customers. This team member is responsible for providing attentive, courteous, and expeditious service to our customers as they return their vehicles. Responsibilities: * Provides world class customer service by managing vehicle returns process, in compliance with Hertz's policies and procedures * Personally welcome all customers with a pleasant greeting and professional attitude at all times, assist with luggage and answer questions in a friendly manner * Provide the customer with an invoice and a full explanation of their charges * Resolve customer issues and concerns professionally using effective customer service techniques. When applicable, direct queries to the Team Leader for the issue can be resolved before the customer leaves the location. * Inspect vehicle and record any new damage or major cleaning requirements and complete required documentation. * Check fuel level and mileage and clearly explain final charges to the customer * Secure vehicle keys from the customer and ensure they stay with the vehicle while reminding customers to remove their personal belongings. Offer assistance as needed. * Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction * Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines * To carry out any other duties requested by the Managers/Team Leaders. * Keep work area organized and free of clutter Mandatory Requirements * High School diploma or equivalent * Passion for customer service and attention to detail - Goes the extra mile * A minimum of one year of sales or customer experience in a high volume or service oriented environment * Proven strong sales and closing skills and the ability to friendly, engaging manner * Basic computer proficiency * Good communication skills both written and oral. Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply. * Work in a fast paced environment with a variety of tasks. Excellent organizational and time management skills * Demonstrates professionalism and interpersonal skills * Proven experience of working well within a team * 100% customer focus, with proven experience within a customer facing environment * Work flexible shifts including weekends and holidays; and work overtime as required * Work outdoors during all weather conditions * Stand for long periods of time * Lift up to 45 pounds EEO Statement Hertz is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening. Hertz is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Hertz is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans. Options

Keywords: Hertz Rent a Car, Indianapolis , Instant Return Rep, Other , Indianapolis, Indiana

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Data Researcher for Cannabis Industry
Description: We acquire and maintain up-to-date data on over 18,000 marijuana licenses, making it the most comprehensive U.S. marijuana license database available. Led by a team of content and data experts with domain (more...)
Company: Mommy Jobs Online
Location: Fairfield
Posted on: 06/17/2019

Parts Counter Person - Jeff Wyler Fairfield
Description: Come see why the Jeff Wyler Automotive Family was voted one of the Top Work Places in 2018 Money Time Multiple locations close to home Opportunity It's time to make the most important move of your (more...)
Company: Jeff Wyler Automotive Family
Location: Fairfield
Posted on: 06/17/2019

Hair Stylist - Village Green
Description: Stylist br br At Great Clips, we know that stylists like you are most happy when they're cutting hair, so at a Great Clips salon, that's exactly what you get to do Want to be the best stylist in (more...)
Company: Great Clips
Location: Fairfield
Posted on: 06/17/2019


Email Marketing Processor - (Flexible Schedule)
Description: Mommy Jobs Online is now recruitingpart-timeand full-timeEmail Marketing Processors to work remotely. Great opportunity for the perfect person that has a home office setup to work remotely. At Mommy Jobs (more...)
Company: Mommy Jobs Online
Location: Noblesville
Posted on: 06/17/2019

CDL-A Company Drivers Wanted - $1000 Sign-On Bonus
Description: NO GLASS EXPERIENCE NO PROBLEM - WE TRAIN br Partner with a company that respects you as an individual and
Company: Moore Freight Service
Location: Noblesville
Posted on: 06/17/2019

CDL-A Owner Operator / Lease Purchase Truck Driver
Description: CDL-A OWNER OPERATOR / LEASE PURCHASE TRUCK DRIVER JOBSThe Wheels That Move Your Future.When you partner your personal trucking business with
Company: CalArk
Location: Middletown
Posted on: 06/17/2019

OTR Truck Driver - Great Pay Plus an Extra $1,000 Per Month! - Noblesville
Description: OTR Truck Driver Opportunity - Earn an Extra 1,000 Per Month Ride with U.S. Xpress today We are now hiring drivers for OTR runs with reliable hometime and a top speed of 68 MPH. If you're interested (more...)
Company: U.S. Xpress
Location: Noblesville
Posted on: 06/17/2019

work at home job position
Description: Title: Benefit Consultant - Telecommute Nation's largest provider of healthcare discount
Company: Ameriplan
Location: Noblesville
Posted on: 06/17/2019

Regional CDL A Truck Drivers - Home Weekly!
Description: Drue Chrisman, Inc. is now hiring Regional CDL A Truck Drivers What We Offer:Competitive
Company: Drue Chrisman
Location: Middletown
Posted on: 06/17/2019

Data Entry Specialist - (Remote)
Description: Are you in search of a legitimate work-at-home career Look no further than Mommy Jobs Online Are you tired of being in traffic
Company: Mommy Jobs Online
Location: Fairfield
Posted on: 06/17/2019

Log In or Create An Account

Get the latest Indiana jobs by following @recnetIN on Twitter!

Indianapolis RSS job feeds