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Dealer Experience Coordinator

Company: Insurance Auto Auctions
Location: Indianapolis
Posted on: July 15, 2019

Job Description:

You Found Us Or maybe we found you. Either way, welcome to TradeRev. TradeRev is using innovation, technology, and creativity to make car sales fast, fair, and easy for everyone. Our mobile app creates a digital marketplace where car dealers can launch and participate in live, real-time auctions right from the palm of their hands. Our technology makes buying and selling cars simple, convenient, and transparent for everyone involved. Who We Are: At TradeRev, were a high-tech, high-energy, lightning-fast environment where no two projects, customers, or work days are ever the same. As we see it, boredom breeds predictability and fortune favors the bold. We are coding rock stars, digital ninjas and the most fearless sales and operations teams on the planet. Were designers, data analysts, marketers, project managers, trainers and even a few lawyers thrown in for good measure. Were not all car people but we share an obsession for customer service and passion for disrupting the status quo. Addicted to challenge? Thrive on change? Put your creativity, personality, and talent to work and help us transform one of the largest, most dynamic industries in the world. So, as we set our sights to dominate North America and expand TradeRevs reach around the globe, the only thing were missing is you. The Dealer Experience Coordinator ensures continuity in operational processes, promoting positive customer experiences and retention. Provide prompt and accurate service through the coordination with other departments. Provides support as a team effort in special projects on an ongoing basis. Responsibilities and Duties: - Oversee the voided sales process to ensure all aspects are completed properly - Ensure vehicle listings are accurate - Facilitate the sale of vehicles on physical and online auction sites - Maximize the return on inherited vehicles in a timely manner and according to company policy - Obtain repair estimates on inherited vehicles and facilitate repairs with mechanic shops as needed - Answer internal and external customer inquiries in a professional timely manner - Keep updated on our evolving platform; this means there will be continuous learning opportunities as we are always creating and enhancing TradeRev' features and capabilities - Record and maintain detailed reports of customer interactions including inquiry descriptions - Thoroughly document all research and customer interactions in SalesForce (CRM) to ensure product and service reliability. - Liaise with other staff and departments as necessary to monitor vehicle through the remarketing process ensuring all timeline commitments are met. - Serve as a point of escalation for any gaps in operational processes - Other duties as required by management - Track and analyze sales statistics to reduce costs and tighten sales windows Educational Requirements and Qualifications: - Bachelors Degree preferred with two (2) to three (3) years experience in a customer-focused position required. - 2+ years experience in a reconditioning of vehicles or body shop position preferred - Must be able to communicate clearly and concisely, both orally verbally and in writing. - Experience in providing superior customer service - Excellent interpersonal, negotiation and communication skills with strong attention to detail - Ability to maintain calm and diplomatic in dispute resolution situations - Autonomous, self-driven, proactive and a team player - Competent Microsoft Office skills. - Demonstrated ability to quickly learn new technologies and a drive to solve problems efficiently and with creativity. - Strong analytical, technical and problem solving skills. - Must be organized, detail oriented, and able to multitask. - CRM experience (SalesForce preferred)

Keywords: Insurance Auto Auctions, Indianapolis , Dealer Experience Coordinator, Other , Indianapolis, Indiana

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