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Procure to Pay Customer Advocate

Company: Ascension
Location: Indianapolis
Posted on: August 16, 2019

Job Description:

We Are Hiring Procure to Pay Customer Advocate - CONTACT CENTER - Full-Time, Dasy - Ministry Service Center - Indianapolis, INWhy Join Ascension? The Ascension Ministry Service Center (MSC) provides business services for all of Ascension so that front-line associates can focus on what matters most - caring for patients. Some of the services include payroll, benefits, accounts payable and accounting. Over the years, the Ministry Service Center has matured into a central hub of teams providing innovative support to associates across Ascension. Teams at the MSC are often the go-to source for complex transformations, enterprise-wide projects, new services and other work that involves understanding the complexities of a large multi-state organization.Ascension is a faith-based healthcare organization dedicated to transformation through innovation across the continuum of care. As one of the leading non-profit and Catholic health systems in the U.S., Ascension is committed to delivering compassionate, personalized care to all, especially to those most in need. In FY2018, Ascension provided nearly $2 billion in care of persons living in poverty and other community benefit programs.What You Will Do As an Associate with Ascension Ministry Sevice Center, you will have the opportunity to responsible for resolving inbound contacts via phone, fax, email and Service Request (cases). Ensures transactions and client requests are handled in a manner that meets service levels and achieves client satisfaction.Responsibilities:

  • Receives, resolves and/or appropriately routes inbound telephone and email/Service Request inquiries.
  • Escalates inquiries and requests to the appropriate resource.
  • Leverages Custom Relationship Management tools to perform front-line customer support functions and resolves the majority of issues without escalation.
  • Taps existing knowledge, internal training, and system resources to provide best-in-class support for internal and external customers to the organization.
  • Understands and apply knowledge of the process to resolve issues in the various functional areas including Human Resources, Supply Chain and Finance. Acts as a subject matter expert and peer leader to build skills and supports the success of the broader Tier 1 team.
  • Maintains the strictest levels of confidentially and integrity with each interaction.
  • Quickly identifies critical situations and takes appropriate action.
  • Ability to diffuse difficult situations and quickly change the direction of the call toward a satisfactory resolution.
  • Performs responsibilities in full compliance with standards, policies, and procedures.What You Will Need Education:
    • High school diploma or GED required Equal Employment Opportunity Ascension Ministry Service Center is an EEO/AA employer: M/F/Disabled/Vet.For further information regarding your EEO rights, click on the following link to the "EEO is the Law" poster: EEO is the Law Poster Supplement Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.E-Verify Statement The Ascension Ministry Service Center participates in the Electronic Employment Verification Program. Please click the E-Verify link below for more information. E-Verify (link to E-verify site)

Keywords: Ascension, Indianapolis , Procure to Pay Customer Advocate, Other , Indianapolis, Indiana

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