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Help Desk Analyst I

Company: Robert Half
Location: Indianapolis
Posted on: March 28, 2020

Job Description:

Description You'll love this job if you excel at coming up with creative solutions to technical issues. Robert Half Technology is seeking a Help Desk Analyst to accommodate field users in an ever-changing, active environment. Candidates with strong problem-solving skills and a passion for making effective change within an organization will be the best fit for this Help Desk Analyst position. Located in Indianapolis, Indiana, the Help Desk Analyst opportunity is a long-term temporary-to-full-time role. Key responsibilities - Manage correspondences on technical help tickets submitted via phone, email, and walk-ups - Provide IT assistance for operating systems, productivity software, and a variety of other software applications used internally - Troubleshoot recurring technical issues and suggest solutions to address the root of the problems - Independently investigate and implement solutions to technical issues Requirements - IT support ticketing system experience highly valued - Background working with customer service - Demonstrated knowledge of Microsoft Windows 10 - Microsoft Office 365 experience desired - Deep understanding of Service Desk Tickets - Communication experience - Desktop Support experience highly preferred - ServiceNow experience - General familiarity with Cable Installation - Adeptness in ServiceNow - Ticketing System experience - Practical knowledge of Desktop Imaging - Understanding of basic networking concepts - Ability to simplify complex problems and build solutions - Background in installing and configuring operating systems, networked and local printers, and business applications - Demonstrated knowledge of user administration and bug fixing in a client server environment Robert Half Technology matches IT professionals with some of the best companies on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities. Our personalized approach, innovative matching technology and global network with local market expertise help you find the technology jobs that match your skills and priorities - fast. By working with us, you have access to challenging opportunities, competitive compensation and benefits, and training to enhance your skill sets. From philanthropy to environmental stewardship to employee programs, Robert Half is proud to have an active role in the communities in which we live and work. Our company has appeared on FORTUNE's "Most Admired Companies" list every year since 1998. Download our mobile app to take your job search on the go! Contact your local Robert Half Technology office at 888.490.4429 or visit www.roberthalf.comjobstechnology to apply for this job now or find out more about other job opportunities. All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada. 2020 Robert Half Technology. An Equal Opportunity Employer MFDisabilityVeterans. By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use httpswww.roberthalf.comterms-of-use .

Keywords: Robert Half, Indianapolis , Help Desk Analyst I, Professions , Indianapolis, Indiana

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