Systems Analyst II - Production Support - PS35943

Company: Anthem
Location: Indianapolis
Posted on: May 23, 2020

Job Description:

Description SHIFT: Day Job SCHEDULE: Full-time Your Talent. Our Vision. At Anthem, Inc., it's a powerful combination, and the foundation upon which we're creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care. This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America's leading health benefits companies and a Fortune Top 50 Company. Responsible for assisting in defining the project scope, and managing the defined scope. Primary duties may include, but are not limited to: Accountable for end-to-end resolution of all reported incidents and inquiries. Research Medical Management Issue related to (ACMP, HRS & CCP) Participate in SWAT Calls & Facilitate TOC communication with FHPS users Monitor the incident/request dashboard to confirm issues are meeting SLA's defined based on the priority Provide issue management by coordinating proper resources for resolution of high severity issues in a timely manner. Triage a wide range of production issues; perform research & analysis required to determine root cause. Analyzes complex end-user needs and develops specific business application software requirements to resolve production issues. Route work to appropriate areas for further analysis as required or into appropriate process for resolution (e.g. LO, SSCR). Perform analysis, testing and follow-up on all production support issues and/or inquiries. Responsible for coordination with technical teams and any other areas required for issue/inquiry resolution. Assess risk, ensure business partners understand risk/impact and assist in prioritization of production issues. Analyzes system issues to evaluate root cause and design/develop solutions to mediate issue. Tests solutions, specifications, modifications or design changes. Investigates and documents escalated issues and possible solutions to complex and moderately complex problems. May consult with additional technology resources to solve issues requiring other pecialized technical support. Ensures the appropriate escalation process is followed including open flow of information within the organization and with business, Enterprise Benefit Administration (EBA) & IT partners. Tracks trends and report issues to management, providing recommendations for processes and/or systematic solutions to reduce production issues. Participates in and/or facilitate the resolution of core issues with various team members to meet turnaround Time (TAT) performance. May provide training to customers on software applications and prepare operations, procedures, and methods documentation. Analyzes business needs to determine optimal means of meeting those needs. Determines specific business application software requirements to address specific business needs. Works with programming staff to ensure requirements will be incorporated into system design and testing. Acts as liaison with users of the software to address questions/issues Qualifications Requires BA/BS in information systems or related field; 1 or more years related experience; or any combination of education and experience, which would provide an equivalent background. Advanced skills in Outlook, Word, Excel, Visio, and PowerPoint. Strong analytical skills required, including a thorough understanding of how to interpret. Customer business needs and translate them into application and operational requirements. Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of executives, managers, and subject matter experts. Capability to lead an internal strategic and/or continuous improvement activity with minimal supervision. Proficient with Jira Biz/Jira Enterprise, Service Now Demonstrated experience on design & development of use case diagrams, business process model diagrams & flowcharts. Demonstrated experience with Root Cause Analysis and methodology. Ability to analyze and document complex business processes. Advanced skills in Outlook, Word, Excel, Visio, and PowerPoint. This position is located in Indianapolis, IN. Anthem, Inc. is ranked as one of America's Most Admired Companies among health insurers by Fortune magazine and is a 2018 DiversityInc magazine Top 50 Company for Diversity. To learn more about our company and apply, please visit us at careers.antheminc.com. An Equal Opportunity Employer/Disability/Veteran. AnEqualOpportunityEmployer/Disability/Veteran

Keywords: Anthem, Indianapolis , Systems Analyst II - Production Support - PS35943, Professions , Indianapolis, Indiana