IndianapolisINRecruiter Since 2001
the smart solution for Indianapolis jobs

Systems Analyst II - Production Support - PS35943

Company: Anthem
Location: Indianapolis
Posted on: May 23, 2020

Job Description:

Description SHIFT: Day Job SCHEDULE: Full-time Your Talent. Our Vision. At Anthem, Inc., it's a powerful combination, and the foundation upon which we're creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care. This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America's leading health benefits companies and a Fortune Top 50 Company. Responsible for assisting in defining the project scope, and managing the defined scope. Primary duties may include, but are not limited to: Accountable for end-to-end resolution of all reported incidents and inquiries. Research Medical Management Issue related to (ACMP, HRS & CCP) Participate in SWAT Calls & Facilitate TOC communication with FHPS users Monitor the incident/request dashboard to confirm issues are meeting SLA's defined based on the priority Provide issue management by coordinating proper resources for resolution of high severity issues in a timely manner. Triage a wide range of production issues; perform research & analysis required to determine root cause. Analyzes complex end-user needs and develops specific business application software requirements to resolve production issues. Route work to appropriate areas for further analysis as required or into appropriate process for resolution (e.g. LO, SSCR). Perform analysis, testing and follow-up on all production support issues and/or inquiries. Responsible for coordination with technical teams and any other areas required for issue/inquiry resolution. Assess risk, ensure business partners understand risk/impact and assist in prioritization of production issues. Analyzes system issues to evaluate root cause and design/develop solutions to mediate issue. Tests solutions, specifications, modifications or design changes. Investigates and documents escalated issues and possible solutions to complex and moderately complex problems. May consult with additional technology resources to solve issues requiring other pecialized technical support. Ensures the appropriate escalation process is followed including open flow of information within the organization and with business, Enterprise Benefit Administration (EBA) & IT partners. Tracks trends and report issues to management, providing recommendations for processes and/or systematic solutions to reduce production issues. Participates in and/or facilitate the resolution of core issues with various team members to meet turnaround Time (TAT) performance. May provide training to customers on software applications and prepare operations, procedures, and methods documentation. Analyzes business needs to determine optimal means of meeting those needs. Determines specific business application software requirements to address specific business needs. Works with programming staff to ensure requirements will be incorporated into system design and testing. Acts as liaison with users of the software to address questions/issues Qualifications Requires BA/BS in information systems or related field; 1 or more years related experience; or any combination of education and experience, which would provide an equivalent background. Advanced skills in Outlook, Word, Excel, Visio, and PowerPoint. Strong analytical skills required, including a thorough understanding of how to interpret. Customer business needs and translate them into application and operational requirements. Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of executives, managers, and subject matter experts. Capability to lead an internal strategic and/or continuous improvement activity with minimal supervision. Proficient with Jira Biz/Jira Enterprise, Service Now Demonstrated experience on design & development of use case diagrams, business process model diagrams & flowcharts. Demonstrated experience with Root Cause Analysis and methodology. Ability to analyze and document complex business processes. Advanced skills in Outlook, Word, Excel, Visio, and PowerPoint. This position is located in Indianapolis, IN. Anthem, Inc. is ranked as one of America's Most Admired Companies among health insurers by Fortune magazine and is a 2018 DiversityInc magazine Top 50 Company for Diversity. To learn more about our company and apply, please visit us at careers.antheminc.com. An Equal Opportunity Employer/Disability/Veteran. AnEqualOpportunityEmployer/Disability/Veteran

Keywords: Anthem, Indianapolis , Systems Analyst II - Production Support - PS35943, Professions , Indianapolis, Indiana

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Professions Jobs


CDL-A Lease Purchase Truck Driver
Description: CDL-A LEASE PURCHASE TRUCK DRIVER JOBS br br Get in control of your career with lease purchase opportunities br br At USA Truck, were 100 committed to delivering a positive driver experience. (more...)
Company: USA Truck
Location: Middletown
Posted on: 05/30/2020

FedEx Ground PH US: Fedex - warehouse pro
Description: Job Description Auto req ID: 233537BR Job Summary FedEx Ground is an essential
Company: FedEx Ground PH US
Location: Middletown
Posted on: 05/30/2020

FedEx - Package Handler, Warehouse
Description: Auto req ID: 234341BRJob SummaryFedEx Ground is an essential business that needs people to help us support the economy, handling life-saving medications and other items that keep our communities as prepared (more...)
Company: FedEx Ground PH US
Location: Covington
Posted on: 05/30/2020


FedEx Ground PH US: Fedex warehouse - package/handling
Description: Job Description Auto req ID: 233537BR Job Summary FedEx Ground is an essential
Company: FedEx Ground PH US
Location: Middletown
Posted on: 05/30/2020

Warehouse Jobs
Description: Auto req ID: 234198BRPosition Type: Part TimeEmployee Type: NonexemptJob SummaryResponsible for the movement of trailers to and from the unload / load doors and throughout the yard. May also be responsible (more...)
Company: FedEx Express
Location: Noblesville
Posted on: 05/30/2020

Amazon Warehouse Worker
Description: Warehouse Team MembersShifts: Overnight, Early Morning, Day, Evening, WeekendLocation:Hebron, KY or Cincinnati, OHJob opportunities vary by location. We update postings daily with open positions.Hourly (more...)
Company: Amazon Workforce Staffing
Location: Fairfield
Posted on: 05/30/2020

Warehouse Worker/Package Handler Part Time
Description: Job Title: Warehouse Worker/Package Handler Part Time - 15.30 hour with benefits PM Shift Monday - Friday between - 10:00 PM - 5:30 AMJob Requisition Number: RC234591Category: OperationsJob Family: (more...)
Company: FedEx Express
Location: Noblesville
Posted on: 05/30/2020

The Home Depot: Freight/Receiving
Description: Job DescriptionPosition Purpose:Associates in Freight/Receiving positions ensure the
Company: The Home Depot
Location: Middletown
Posted on: 05/30/2020

Team Company Driver
Description: At Transco Lines Respect is not just a word, it's a way of life.--Hiring Team Company DriversMaking Your Paycheck Great Again - Transco 2020Team BenefitsLate model equipment - Fully loadedUp to 10,000 (more...)
Company: Transco Lines, Inc.
Location: Covington
Posted on: 05/30/2020

Amazon Warehouse Associate - Part-time
Description: Warehouse Team MembersShifts: Overnight, Early Morning, Day, Evening, WeekendLocation:Hebron, KY or Cincinnati, OHJob opportunities vary by location. We update postings daily with open positions.Hourly (more...)
Company: Amazon Workforce Staffing
Location: Covington
Posted on: 05/30/2020

Log In or Create An Account

Get the latest Indiana jobs by following @recnetIN on Twitter!

Indianapolis RSS job feeds