Business Process Analyst II

Company: HighPoint USA
Location: Indianapolis
Posted on: September 17, 2020

Job Description:

Description Business Process Analyst II This requirement is in the task order stage of the process and each candidate considered will be fully screened by our recruiter and technical team lead and if chosen to proceed in consideration, provisioned a Contingent Offer Letter. This Contingent Offer Letter will need to be reviewed, signed and returned to HighPoint giving us full approval to submit the aligned candidate's resume to our customer for consideration on this task order. This position is currently a remote position with the potential to be moved to an office location post pandemic. HighPoint is currently seeking a remote Business Process Analyst II to join our team. In this role, you will become an integral member of the reporting and analysis team for a Government agency in a contact center environment contributing to the successful delivery of business intelligence and analytics across the entire organization. KNOWLEDGE AND SKILLS REQUIREMENTS Experience with enterprise business intelligence platforms, such as, Tableau, PowerBI etc. Experience developing solutions to a variety of problems of moderate scope & complexity. An ability to successfully elicit and document business requirements and communicate those requirements to both technical and non-technical audiences. Strong quantitative, statistical, and critical thinking skills; an attention to detail Excellent communication skills (both written & verbal) with the ability to interact with all levels of the organization An eye for design and expertise in data visualization; an ability to create stunning enterprise dashboards that tell a story and provide actionable intelligence. Frequent use and general knowledge of industry practices, techniques, and standards JOB RESPONSIBILITIES Plan and execute analysis - often interrogating data and other information to perform root cause analysis, impact assessments, or to identify key measures and indicators of process performance making recommendations to improve or correct performance. Create and manage allied process documentation including business needs statements, business requirements, use case documentation, test plans, report specifications; ensuring all required process documentation is accurate, correctly detailed, maintained and organized in the appropriate repository. Design, execute and evaluate test plans to ensure source data are accurately represented in presentation data objects (dashboards/reports). Facilitate discussion among process stakeholders (both technical and non-technical) to elicit, analyze, communicate (both written and verbally) and validate requirements, process design, and business intelligence/reporting needs. Mentor, train, and provide guidance, background information, and assistance to managers, analysts and other staff on standards and best practices in the following areas: business and operational analysis, and interpretation and effective use of process models, presentation objects and other analysis artifacts. Ensure requirements are met and intended benefits are realized through the effective use of data via a range of visualizations (e.g, dashboards, reports), and alerts while instituting standards and best practices. Contribute to the completion of organizational projects & goals. Communicate on complex or sensitive issues or drafts such responses for supervisor or manager. EDUCATION AND YEARS OF EXPERIENCE REQUIREMENTS A bachelor's degree from an accredited college or university in Business Analytics, Information Systems, Statistics, or other area focused on quantitative analytics or applied mathematics Min 5+ years of experience in an analytical or technical role Preferred Master's degree in a related field Preferred prior hands on experience with PowerBI and Tableau Preferred prior consulting experience Knowledge of Contact center reporting and visualizations Contacts center processes / operational experience ABOUT HIGHPOINT: HighPoint is a growth-oriented firm that provides a unique, differentiated employee culture relative to our Federal market peers. We leverage this growth-oriented and employee-focused culture to attract and retain a higher grade of talent than our peers to be an employer of choice. HighPoint helps government agencies elevate the citizen experience (CX) by improving the touchpoints through which citizens interact with government. We were founded in 2006 by Ben Lanius with the spirit of transforming how agencies connect with and empower citizens to deliver on mission-critical objectives. At HighPoint, our focus is on delivering results that matter. We support and modernize our federal customer's mission critical systems and functions. Agility is at our core: it is the mantra that drives us to succeed. We work quickly, analytically and deliver on agency priorities. HighPoint is privately held with 300 passionate employees across offices and locations in Indianapolis, Indiana; Baltimore, Maryland; and Herndon, Virginia. HighPoint Digital, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, gender, sexual orientation, age, religion, national or ethnic origin, disability or veteran status. HighPoint Digital, Inc. will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with HighPoint's legal duty to furnish information.

Keywords: HighPoint USA, Indianapolis , Business Process Analyst II, Professions , Indianapolis, Indiana