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Analyst, Customer Success Strategy & Analytics

Company: Salesforce.com
Location: Indianapolis
Posted on: October 19, 2020

Job Description:

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

JOB CATEGORY

Customer Success Group

JOB DETAILS

Salesforce is seeking a highly driven, strategic, and seasoned analyst to join the Customer Success Group. This role is a hybrid of traditional jobs in strategic planning, sales operations, finance, and business analytics requiring a mix of strategy, go-to-market design, market analysis, sales optimization and business operational support.

The ideal candidate is comfortable with ambiguity and can readily adapt to shifting priorities. He or she has a passion for identifying opportunities for improvement, is analytical in nature, has a track record of building compelling stories with data, and thrives in a fast-paced environment handling multiple projects at once. This person is looking to get an in-depth understanding of all the functions across the Customer Success organization and is motivated by working on high-impact projects. This position reports to the Director, CSG Strategy & Analytics.

RESPONSIBILITIES:

* Partner with cross-functional teams to extract insights from data and deliver strategic recommendations

* Effectively assemble ideas and hypotheses together to create high quality presentations for a diverse set of problems

* Identify areas of improvement across our operations and develop, mature, and articulate strategies in collaboration with the relevant teams to address gaps

* Structure and drive key strategic initiatives focused on improving business performance

* Lead analyses of business performance to drive business impact

* Design and interpret key performance metrics. Deliver insights & recommendations

* Work hand in hand with leadership to ideate and evaluate Go-to-Market changes

* Assist in developing and delivering presentations for senior executives

* Assist in troubleshooting operational issues as they surface; propose changes to systems/ processes to fix root causes

* Develop relationships, communications, and process across the CSG organization to enable integrated planning and execution across teams

* Drive program management and support with global and matrixed teams from gathering and documenting complex business requirements and ensuring timely deliverables

* Own and be the face of the annual communications planning process to the CSG field which includes change management and enablement

REQUIRED SKILLS/EXPERIENCE:

* Excellent change management leadership skills including communication, training and process transformation

* Analytical mindset with a track record in crafting visually appealing and compelling stories and recommendations for executive-level consumption

* Motivated self-starter who works exceptionally well in an unstructured environment and can easily juggle multiple priorities and initiatives at once. No 2 days are the same

* Highly adaptive with a proven ability to work independently in a fast-paced and high-pressure environment

* Proven ability to drive the details of a complex project plan spanning multiple teams

* Strategic, quantitative, operational thinker who can see the big picture, and granular details as needed

* Unafraid to question the status quo

* Team player with strong interpersonal, leadership, and communications skills with a track record for collaborating to drive greater impact

* Understanding of Software as a Services (SaaS) business model

* Passion, humility, and integrity

* 3-5 years of experience in deep management consulting and/or sales strategy & operations background

* 1-2 years of project management experience

* Undergraduate degree minimum

* Advanced Excel and PowerPoint skills are a must. Experience with Salesforce.com, Tableau, Smartsheets are a plus.

ACCOMMODATIONS - If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

POSTING STATEMENT

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesfore.com or Salesforce.org.

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

Keywords: Salesforce.com, Indianapolis , Analyst, Customer Success Strategy & Analytics, Professions , Indianapolis, Indiana

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