HVAC Service Tech II - Indianapolis

Company: Sears Holdings Corporation
Location: Indianapolis
Posted on: January 13, 2021

Job Description:

JOB DUTIES/RESPONSIBILITIES: Performs timely and quality repairs in resolving customer complaints and provides direction and mentors Preventative Maintenance Check Technician as applicable. Diagnoses and repairs appliances and equipment in the customer's home and gives the customer an accurate estimate of the cost of repair if applicable. Maintains an elevated level of customer satisfaction through efficient and timely customer resolution. Follows the Value-Added Services and Products (VASP) Process (i.e., selling extended warranties, water filters, generating customer interest in new Heating Ventilation and Air Conditioning systems and other Home Improvement items as appropriate) by effectively communicating the benefits to the customer, when applicable. Maintains the highest level of service standards and communicates openly with District Technical Manager to assist as needed with resolving customer issues. Maintains truck stock inventory and ensures maintenance schedules are within the Company guidelines (i.e., wash truck weekly, oil changes), and ensures tools and equipment are in safe operating condition. Completes all Break/Fix Technician training elements within required timeframes. Uses basic tools or instruments to assemble, adjust, calibrate, repair, or test various products and clearly articulates complex HVAC issues in simplified terms to ensure customer understanding Possesses the ability to independently replaces compressors, evaporator coils, condenser coils, and full condensing units. Experience repairing and replacing ductwork and diagnosing airflow problems. Performs other duties as assigned REQUIRED SKILLS: EPA Certification Required Ability to read, write and speak English and apply written text of a technical nature to answer questions, solve problems, or complete job tasks Complete knowledge of all tools, equipment, and materials used to perform services on Heating Ventilation and Air Conditioning (HVAC) units including extensive brazing experience Ability to receive truck stock at home if a Company vehicle is retained at the Break-Fix Technician's residence or other location Ability to do off-season installs and work variable and flexible hours, including significant overtime as needed, along with overnight and Sunday service as needed Ability to follow appropriate industry-specific regulations related to the handling of hazardous materials Ability to frequently bend, stoop, kneel, stretch, twist, reach and climb & lift/carry up to 75 lbs. while accessing various interior and exterior landscapes with different levels of terrain Must be able to read and understand schematic diagrams. Must have a working knowledge of sub heat and supercool

Keywords: Sears Holdings Corporation, Indianapolis , HVAC Service Tech II - Indianapolis, Professions , Indianapolis, Indiana