HVAC Service Tech II - Indianapolis
Company: Sears Holdings Corporation
Location: Indianapolis
Posted on: January 13, 2021
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Job Description:
JOB DUTIES/RESPONSIBILITIES: Performs timely and quality repairs
in resolving customer complaints and provides direction and mentors
Preventative Maintenance Check Technician as applicable. Diagnoses
and repairs appliances and equipment in the customer's home and
gives the customer an accurate estimate of the cost of repair if
applicable. Maintains an elevated level of customer satisfaction
through efficient and timely customer resolution. Follows the
Value-Added Services and Products (VASP) Process (i.e., selling
extended warranties, water filters, generating customer interest in
new Heating Ventilation and Air Conditioning systems and other Home
Improvement items as appropriate) by effectively communicating the
benefits to the customer, when applicable. Maintains the highest
level of service standards and communicates openly with District
Technical Manager to assist as needed with resolving customer
issues. Maintains truck stock inventory and ensures maintenance
schedules are within the Company guidelines (i.e., wash truck
weekly, oil changes), and ensures tools and equipment are in safe
operating condition. Completes all Break/Fix Technician training
elements within required timeframes. Uses basic tools or
instruments to assemble, adjust, calibrate, repair, or test various
products and clearly articulates complex HVAC issues in simplified
terms to ensure customer understanding Possesses the ability to
independently replaces compressors, evaporator coils, condenser
coils, and full condensing units. Experience repairing and
replacing ductwork and diagnosing airflow problems. Performs other
duties as assigned REQUIRED SKILLS: EPA Certification Required
Ability to read, write and speak English and apply written text of
a technical nature to answer questions, solve problems, or complete
job tasks Complete knowledge of all tools, equipment, and materials
used to perform services on Heating Ventilation and Air
Conditioning (HVAC) units including extensive brazing experience
Ability to receive truck stock at home if a Company vehicle is
retained at the Break-Fix Technician's residence or other location
Ability to do off-season installs and work variable and flexible
hours, including significant overtime as needed, along with
overnight and Sunday service as needed Ability to follow
appropriate industry-specific regulations related to the handling
of hazardous materials Ability to frequently bend, stoop, kneel,
stretch, twist, reach and climb & lift/carry up to 75 lbs. while
accessing various interior and exterior landscapes with different
levels of terrain Must be able to read and understand schematic
diagrams. Must have a working knowledge of sub heat and
supercool
Keywords: Sears Holdings Corporation, Indianapolis , HVAC Service Tech II - Indianapolis, Professions , Indianapolis, Indiana
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