Technician - Heavy Equipment Field
Company: MacAllister Machinery Co., Inc
Location: Indianapolis
Posted on: January 14, 2021
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Job Description:
Overview Position is responsible for troubleshooting and
repairing equipment and performs mechanical services on new and
used equipment in the field. Engages in face to face customer
service interaction and is also responsible for housekeeping and
properly maintaining company issued vehicles, tools and equipment.
Responsibilities Follows strict safety protocols; using proper PPE
as required. Troubleshoots, diagnoses and repairs equipment in the
field. Completes all required reporting for service time in an
accurate and efficient manner; this includes writing service
reports, properly allocating time to each job, and tracking parts
charged and parts returned. Maintains customer satisfaction by
understanding customer needs and deadlines, attempting to complete
scheduled repairs and service as safely, timely and accurately as
possible. Maintains company issued equipment and tools, keeping
them in good working order. Adheres to all safety rules and
maintains good housekeeping (5S) in work area. Keeps customers
updated on status of jobs and at the end of a repair. He/she would
also advise customers of any issues or stopping points that may
cause a delay. Must carry a company cell phone and be available
24/7. Qualifications Knowledge, skills and abilities typically
acquired through a high school education or equivalent. Technical
background provided through a vocational school with studies in
diesel equipment repair. 3 to 5 years mechanical experience with
equipment, preferably with Caterpillar. Strong working knowledge of
hydraulics, power train and electrical systems. Solid understanding
of work area metrics, takes responsibility for improving metrics
and results. Understands the value of 6 Sigma in the workplace and
contributes when asked. Applies initiative, demonstrating a
self-starting ability to daily work and proactively making
improvements to the work process. Exhibits good problem solving and
troubleshooting skills; is able to identify problems, solicit
others opinions and offer valid solutions. Interprets and applies
policies, procedures and guidelines. Responds to customer requests
with a sense of urgency, treating customers as his/her highest
priority. Takes personal responsibility with customers, keeping
commitments and following through on requests. Has solid
understanding of how his/her individual actions impacts companys
bottom line. Is able to project professionalism with both internal
and external customers, including personal appearance along with
friendly, courteous treatment of peers, subordinates and customers.
CDL required.
Keywords: MacAllister Machinery Co., Inc, Indianapolis , Technician - Heavy Equipment Field, Professions , Indianapolis, Indiana
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