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CRM Architect

Company: Fusion Alliance
Location: Indianapolis
Posted on: January 14, 2021

Job Description:

Job Title: Solutions Director/Architect - Microsoft Dynamics CRMThis position is responsible for presales work and leading projects that design, implement, modify, troubleshoot, test, and debug Microsoft Dynamics CRM software. In addition to managing the team, this position is expected to serve as a mentor and technical advisor to other team members. Excellent communication skills are necessary to be successful in this role. This role is customer facing with regards to project management, requirements gathering and solution architecting. This ideal candidate for this role has a solid business foundation with the ability to collaborate with other individuals that have varying levels of technical understanding.ResponsibilitiesProject resource managementRequirements gathering and solution architectingResponsible for hands-on designing, implementing, modifying, troubleshooting, testing, and debugging Microsoft Dynamics CRM Demonstrated experience with performance tuning of customized code and monitoring practices to ensure on-going performanceManage the research of technical solutions to meet strategic business objectives.Demonstrate the ability to work systematically and logically to analyze situations, resolve problems, identify causes and anticipate implications.Participate in peer code reviews. Participate in design meetings and interact with peer developers to work towards a common solution.Break down functional requirements into technical designs, development tasks and execute to completion.Participate in pre-sales work, writing of proposals and construction of demos for potential customersLeading discovery meetings and requirements sessions to identify business needsFacilitating solution design and architecture sessions with other SMEsWorking with clients to manage expectations and address changes in requirements scopeManaging the delivery of projects through the complete lifecycle from design to deploymentEnsuring process workflows, solution architecture and design, and code are well-documentedCollaborating closely with our clients--- development, vendor and business teams to understand their business and integration requirements and design solutions that support their business objectivesWorking with developers to help develop their skill sets through cross-training and knowledge sharingQualificationsMust live in the state of Indiana5 years experience as a Dynamics CRM architect5 years experience as a software developer working with Microsoft Dynamics platforms (CRM)3 years experience using XRM to implement extend Dynamics features and enhancements for CRMExperience with most of the following:Configuration & Customization of Dynamics CRM (preferably in D365 environments)Workflow developmentDeveloping business process flowsExtending and enhancing out of the box functionality using custom code and fieldsDeveloping plug-ins for CRM and D365 applicationsUnderstanding of core concepts surrounding CRM data structure and related database tables, views and indexesUnderstanding of Schema/Entity Model ExtensionExperience with Microsoft SQL Server, SQL, data analysisExperience with SSRS and/or PowerBI reportingUnderstanding of Dynamics server configuration and set upExperience creating Web Services to connect Dynamics to external applications and environmentsExperience with IIS & Visual StudioPowerApps and Power AutomatePowerApps PortalsAbility to travel to client site to work when circumstances require This position requires U.S. Citizenship or legal authorization to work in the United StatesWorking knowledge of programming methodologies, structures, and conceptsProblem solving and issue resolution skills.Minimum two full life cycle Dynamics 365 CRM implementations is required.Excellent communication and prioritization skills with attention to details and qualityExcellent communication and stakeholder management skillsOrganize and execute Analysis, Design/configuration, Implementation & delivery phases of Dynamics 365 CRM implementation.Analyze and document current CRM and other systems and associated business processesPrepare process documentation and perform gap/fit analysis to create design specifications for new D365 CRM project.Provide best practices and solution alternatives within functional/technical design documents.Execute project tasks designed to implement full suite of Dynamics modules in close coordination with key department stakeholdersBachelor's Degree in Computing, Accounting, Finance, or related field.ExpectationsStrategic Business DevelopmentWork with BDM to identify new opportunitiesDevelop relationships with key client leadershipEngage in multiple short-term strategic consulting engagements and develop new opportunitiesResponsible for solution approaches, defining scope, and estimate the effort for proposalsService Offering DeliveryProvide advisory assistance to Fusion projects and engagements to insure successful delivery Advise Talent Management on client---s culture and identify any high risk deliverable based assignmentsProvide screening of prospective candidates (both internal and external)Manage the development of case studies and project summaries of each project delivered related to the service offering(s)Develop and maintain service offering collateral (templates) that promote the repeatability and quality of deliverablesSupport development and evolution of Fusion delivery methodologiesBe an expert for your competencyBe a leader in our industry, be involved in business community involvementVolunteer to speak at conferences, etc---Main point of contact in the escalation process from consultant leads and consultantsOnboard new consultants to Fusion processes and approachesGather information about clients and the work our consultants are doingHelp grow the Service Offering by being available for Business Development

Keywords: Fusion Alliance, Indianapolis , CRM Architect, Professions , Indianapolis, Indiana

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