Help Desk Technician

Company: Apex Systems
Location: Indianapolis
Posted on: February 23, 2021

Job Description:

Role: Desktop Support TechnicianLocation: Indianapolis, INType: 3 week project Apex Systems, a national leader in IT staffing and solutions, is searching for Desktop Support Technician to support a large client with a desktop hardware project. This is a contract role in Indianapolis, IN. We are looking for technicians with strong communication skills, strong work ethic, and experience supporting migration work. See below for further details! This is a short-term, 3 week project.
Responsibilities:

• Supports migration efforts with strong familiarity in Windows environments as well as hardware
• Strong experience imaging, installing applications, and deploying devices
• Provides desktop hardware support for the user community. Works on multiple functional systems that tend to be of moderate to high complexity
• Performs troubleshooting for moderate to high complex hardware, software and system problems. Acts as subject matter expert for at least one device type
• Responds to incidents, performs diagnosis, executes incident resolution for those requiring medium to high complexity. Utilizes previous experience to reach resolution and will contribute to knowledge management system(s). Escalates issues when necessary
• Responds to customer requests received via the service management application. Fulfills requests of moderate to high complexity. Interacts with the customers in a courteous and professional manner.
• Assists in the maintenance of and enters the appropriate data into the device asset management system and the knowledge management systems to capture knowledge and work processes
• Responds to assigned issues and troubleshoots problems with desktops, laptops, tablets, mobile carts, printers and peripherals, including deployment of new devices. Identifies potential issues that could adversely impact end-user experience and takes corrective action. Participates in low complexity local and enterprise projects.
• Performs proactive hardware support on devices. Assist other IT functional areas when needed
• Day to day interactions with the user community and works collaboratively with business and IT stakeholders as it relates to incident management, request fulfillment and problem management

Keywords: Apex Systems, Indianapolis , Help Desk Technician, Professions , Indianapolis, Indiana