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EUC support Analyst

Company: Tata Consultancy Services
Location: Indianapolis
Posted on: May 6, 2021

Job Description:

Role: Technical Support Engineer responsibilities include resolving hardware issues, network issues, configuring operating systems and using remote desktop connections to provide immediate support. Use email and chat applications to give clients quick answers to simple IT issues. For more complex problems that require nuanced instruction, will contact clients via phone and/or provide clear, written instructions and technical manuals. Responsibilities: Install and configure computer systems OS and applications using different deployment methods. Resolve hardware related issues of laptop, desktop and Macintosh Update and validate asset database and keep record of all assets on site. To work on assigned tickets and tasks in ticketing tool. Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems Respond to customer inquiries and assist in troubleshooting and resolving challenges Track computer system issues through to resolution, within agreed time limits Complete detailed reports listing requests to technical assistance, steps taken to resolve them, and the specific dates/individuals involved Assist management in creating training materials pertaining to computer troubleshooting and usage Prioritize and manage several open issues at one time Organize and file documentation pertaining to warranties and instructional guides for computer hardware Extensive experience working with different operating systems including Windows and Mac OS Time-management skills and the ability to establish reasonable and attainable deadlines for resolution

Keywords: Tata Consultancy Services, Indianapolis , EUC support Analyst, Professions , Indianapolis, Indiana

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