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Patient Account Consultant - Call Center - Work From Home Customer Service

Company: HCM: Healthcare Claims Management
Location: Indianapolis
Posted on: May 6, 2021

Job Description:

Patient Account Specialist

Mission Make it Better People, Place, and Community

Permission to play values Kindness, Respect for others, Collaborative and Reliable

Position Information

Work from home

Full time Monday - Friday 8 00am - 5 00pm or 9 00am - 6 00pm

Part time hours available

HCM is a women-owned business (WOSB) focused on driving engagement and resolutions that align with our client needs. HCM works as an extended business office within revenue cycle where we engage, identify, and present solutions to meet patient's financial situation. Further upstream in revenue cycle, we partner to solve pain-points within the claim process. Lastly, like any business, we are open to new ideas and are working to pursue new data-driven and technology focused solutions to provide value within healthcare and beyond.

HCM is looking for a motivated and compassionate Patient Account Specialists, to drive great outcomes that make a difference for our client's patients. The combination of exceptional customer service and knowledge surrounding healthcare billing are the professional qualities HCM seeks for our team.

As a Patient Account Specialist, you will interact with patients around their self-pay balances for a variety of medical facilities in high volume. Understanding the uniqueness around each patient interaction, solution oriented mindset, and delivering an amazing patient experience defines success in our organization.

If you are looking to join a dynamic and growing organization to jump start your career, HCM is the place for you!

You can learn more about what we do by visiting the HCM website at

What is a day at HCM look like?

  • Patient Account Specialists handle inbound and outbound calls
  • Navigate client Electronic Medical Record (EMR) systems
  • Work with patients\Guarantors on securing payment to outstanding balances
  • Articulate options to patients\guarantors around payment plans, financial assistance and additional third-party options
  • Identify problems on the account and escalate appropriately
  • Update and verify guarantor insurance information.
  • Update the patient account record to identify actions taken
  • Maintain great HCM quality standards
  • Ability to learn quickly and collaborate with ideas that improve the team, processes and solutions.
  • Communicate with team members and management in a professional manner
  • Attend training for EMR systems, required HIPAA awareness training, cyber security awareness training, and continuous internal training programs
  • Comply with all guidelines, policies, and procedures to assure sensitive or confidential information is protected in accordance with the HIPAA rules and regulations

    • Excellent communication skills, specifically phone skills, that encourage the establishment and maintenance of cooperative, positive engagements
    • Ability to thrive and be productive in a work from home role
    • 1+ year of prior patient account or customer service experience preferred
    • High school diploma or equivalent, college courses or certificate preferred
    • Reliable internet connection
    • Dedicated private home office workspace
    • Understanding of payor relationships, requirements and compliant billing practices
    • Maintain composure, even in very difficult situations
    • Solve problems by analyzing information and using logic to address issues and problems.
    • Accuracy with data entry
    • Maintain a positive approach, work cooperatively with others, and demonstrate a constructive response to coaching
    • Proficient computer skills with a demonstrated ability to navigate and comprehend computer software systems
    • Proficient in Microsoft Office Applications


      Hourly wage starting at $15 - Pay is based on experience
      • Competitive Medical insurance (PPO or HDHP)
      • Dental & Vision insurance
      • 401(k) retirement plan with matching contributions
      • Long-term disability coverage (Employer funded)
      • Life insurance (Employer funded)
      • AD&D (Employer funded)
      • Short-term disability coverage
      • Hospital Indemnity
      • Voluntary Life Insurance
      • Accident coverage offerings
      • Cancer coverage offerings
      • Critical illness offerings
      • Flexible spending accounts
      • HSA employer contributions
      • Casual dress
      • Competitive Paid Time off (PTO) package
      • Paid Holidays

Keywords: HCM: Healthcare Claims Management, Indianapolis , Patient Account Consultant - Call Center - Work From Home Customer Service, Professions , Indianapolis, Indiana

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