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Desktop Support Technician

Company: eTeam
Location: Indianapolis
Posted on: November 23, 2021

Job Description:

Job Description As an Onsite Support Technician with minimum of one to three years of technical experience in providing quality services to the end users which includes the following key roles and responsibilities: Provide customer facing end-user support that includes: Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software. Perform Break Fix, Desk Side Support, IMACDs, Data Migration, Refreshes, etc. Perform onsite updates, Configuration changes, or Software installations. Provide On-call support if required outside business hours on a rotational basis Provide Hand and Feet support for network data and voice devices FSO Telecom task: Installation of IP, wireless, Analog and Digital phones ( Avaya , Nortel, Cisco, Siemens, Mitel etc.) Configuration of phones using SOP and Phones movement. Punching the cable for different type of panel like patch panel or IDF or MDF for krone with krone tool and punching tool Update the circuit inventory and vendor details for service provider to network voice team. Coordination with local vendor for ISP , OEM, channel partner and different team Desired Qualifications: BS/BA in Computer Science, Information systems, or an equivalent combination of education or Experience: One to three years of experience in service delivery and End user hardware and software Configuration troubleshooting. Experience with various desktop systems, operating systems, and diverse technical environments. Excellent customer service orientation and verbal communication skills. Experience Supporting Windows Operating Systems, MS Office, VPN, local and Network printing, Notebooks and mobile devices. Ability to install software for and troubleshoot a wide range of applications. Analytical thinking and problem-solving ability. CompTIA A+ certification or equivalent certification Flexible for travelling to remote sites or cluster Provide assistance for network relates issues Should be able to lift weight up to 30 lbs at waist level Update the inventory of phones, peripherals and system cards( like TDM, digital and CPU cards etc.) to network voice team. Testing the cables using the tester for IP phone and TDM phones from patch panel to users desk Punching the cable for different type of panel like patch panel or IDF or MDF for krone with krone tool and punching tool Update the circuit inventory and vendor details for service provider to network voice team. Coordination with local vendor for ISP , OEM, channel partner and different team.

Keywords: eTeam, Indianapolis , Desktop Support Technician, Professions , Indianapolis, Indiana

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