Consultant-Experience Design Senior

Company: Methodist Hospital
Location: Indianapolis
Posted on: May 16, 2022

Job Description:

OverviewLooking to build your career at a growing company? Apply now - we can't wait to hear from you!The Consultant-Experience Design Senior Supports and carries out the customer experience strategic plan through the development and implementation of system resources consistent with the core capabilities and practices identified in the plan. Develops project plans, timelines, and goals to deliver frameworks and tools that enable consistent application of plan's core capabilities. Responsible for research, benchmarking and competitive analysis for projects related to core capabilities and consistently models the use of Voice of the Customer to inform experience design deliverables. Facilitates cross functional work groups to hardwire mature experience capabilities and practices consistently across all points of care.Bachelors Degree Required. Degree in Service Management, Business, or healthcare-related field preferred.Masters Preferred.5-7 years of relevant experience.Experience in service or healthcare related industry preferred.Experience with matrix organization and complex work environment.Experience exhibiting professional judgment and diplomacy in handling unexpected problems and frequent interruptions

Keywords: Methodist Hospital, Indianapolis , Consultant-Experience Design Senior, Professions , Indianapolis, Indiana