Consultant-Experience Design Senior
Company: Methodist Hospital
Location: Indianapolis
Posted on: May 16, 2022
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Job Description:
OverviewLooking to build your career at a growing company? Apply
now - we can't wait to hear from you!The Consultant-Experience
Design Senior Supports and carries out the customer experience
strategic plan through the development and implementation of system
resources consistent with the core capabilities and practices
identified in the plan. Develops project plans, timelines, and
goals to deliver frameworks and tools that enable consistent
application of plan's core capabilities. Responsible for research,
benchmarking and competitive analysis for projects related to core
capabilities and consistently models the use of Voice of the
Customer to inform experience design deliverables. Facilitates
cross functional work groups to hardwire mature experience
capabilities and practices consistently across all points of
care.Bachelors Degree Required. Degree in Service Management,
Business, or healthcare-related field preferred.Masters
Preferred.5-7 years of relevant experience.Experience in service or
healthcare related industry preferred.Experience with matrix
organization and complex work environment.Experience exhibiting
professional judgment and diplomacy in handling unexpected problems
and frequent interruptions
Keywords: Methodist Hospital, Indianapolis , Consultant-Experience Design Senior, Professions , Indianapolis, Indiana
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