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Service Technician

Company: Modern Information Solutions
Location: Indianapolis
Posted on: June 24, 2022

Job Description:

Are you a technology professional or someone looking to take that leap? Do you enjoy or seek a fast-paced environment with a wide variety in technology and tasks you would support? If you are experienced or just starting out, we are looking for motivated professionals with excellent customer service skills to join our team of legal technology exerts. -Duties & Responsibilities:

  • Delivering and picking up client workstations and network equipment
  • Going to client sites for guided hands-on tech support
  • Work to solve client issues and understand when to escalate to senior staff
  • Own tickets from initial contact through resolution - Internal and external support requests by phone, email, or chat
  • On-call support schedule (rotating evenings and weekends)
  • Basic understanding of desktop operating systems
  • Basic understanding of hardware maintenance and troubleshooting -Keys to Success
    • Excellent customer services skills
    • Excellent communication skills (written and verbal)
    • Highly motivated and team oriented
    • Able to follow instructions and complete tasks
    • A passion for learning and supporting technology
    • Ability to quickly grasp new concepts
    • Basic knowledge of server-based operating systems
    • Basic knowledge of networking concepts, including wireless security standards -Qualification Requirements:
      • High School Diploma or GED
      • CompTIA A+
      • Must have a valid driver's license with reliable transportation and be willing to travel within Indianapolis and surrounding areas
      • The ability to type 40 to 50 words per minute (wpm)
      • Ability to lift 75 lbs. when needed -Pay and Benefits
        • Salary range $27,000 - $30,000
        • Group Health Insurance
        • Vision Insurance
        • Dental Insurance
        • Simple IRA w/Matching contribution
        • Basic Life Insurance Policy
        • Short and Long Term Disability
        • Generous PTO
        • Seven Paid holidaysAbout Modern Information SolutionsWe are a technology company that helps law firms provide the best legal services for their clients. We are MSP (Managed Services Provider) with a focus on the legal vertical providing our customers with the best in helpdesk and technology support, software training, and litigation software support and services. Since 2009 we have proudly been working with law firms of all sizes across the country. -Our TeamWe have focused on our core values and culture to make sure our work environment is rewarding, inclusive, and fun! Our clients have high expectations for their technology partners and our team of skilled professionals are driven to meet the challenges day in and day out. The key word here is team. -Our professionals are expected and encouraged to work as a cohesive unit in solving issues and completing tasks. There is a passion to deliver exceptional results and services to our clients.

Keywords: Modern Information Solutions, Indianapolis , Service Technician, Professions , Indianapolis, Indiana

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