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Desktop Support Technician

Company: 619 Recruiting
Location: Indianapolis
Posted on: June 25, 2022

Job Description:

Primary Job Functions Include: --- Support, upgrade, install, and troubleshoot desktops, notebooks, printers, and other hardware devices within a structured IT enterprise environment --- Understand Azure Active Directory, provide activation of accounts and maintain security groups --- General understanding of DHCP,DNS, WINS, design and user administration creation users --- Be able to resolve hardware issues, hard drive, ports, cable issues --- Familiarity with Office 365/Microsoft 365 --- Understand enterprise antivirus software, provide updates and virus removal --- Experience with SLA's and service call tracking systems --- Be able to determine if warranty repair will be needed on desktops and laptops --- Strong support and resolution experience with Windows 10, Outlook, and connectivity issues --- Ability to manage print servers --- Ability to manage print shares --- Understanding of spooler connectivity issues --- Troubleshoot print driver configuration --- Understanding both internal and external IP setup --- Provides timely resolution to reported issuesRequired Skills: --- 2-3 years of desktop support experience in a corporate environment --- 2-5 years of ERP support required --- Ability to build strong relationships with end users by projecting a positive attitude, showing sincere concern, providing helpful support, and making the end user feel important --- Timely incident completion Preferred Experience: --- Hardware Certifications - Comp TIA A and/or Network , vendor certifications preferred

Keywords: 619 Recruiting, Indianapolis , Desktop Support Technician, Professions , Indianapolis, Indiana

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